Home>Support>Upgrading my Theme template is not possible

Upgrading my Theme template is not possible

By Ronny Leber, 10 years ago. Last reply by Andrew Misplon, 10 years ago.

I wanted to change my Template to the Vantage template and wanted to “get additional customization” – in other words upgrade it to the premium version. Every time I tried that the answer was:

You do not have sufficient permissions to access this page.

Although I am signed up as admin. Who can help me? How do I solve this?

This is our free support forum. Replies can take several days. If you need fast email support, please purchase a SiteOrigin Premium license.

  1. 10 years, 28 days ago Greg Priday
    Hi, I Work Here

    Hi Ronny

    Which page are you trying to view when you’re getting that error?

  2. 10 years, 27 days ago Ronny Leber

    I’m in the Live preview section of the Vantage theme and when I click on “Get additional customization” I get that error and don’t know how to solve it or get past it because I like the theme but I want to customize it a bit more before I take it…

  3. 10 years, 27 days ago Andrew Misplon
    Hi, I Work Here

    Hi Ronny

    Thanks for your interest.

    The expanded Customizer section is part of Vantage Premium. If you’d like to check out the premium theme offering please head over to Appearance > Premium Upgrade.

    If you’ve already upgraded head to Appearance > Premium Upgrade and click Already Paid? top right and insert your order number (emailed to you) in the field provided.

    You can get an overview of the premium theme Customizer by checking our documentation here:
    https://siteorigin.com/vantage-documentation/customizations/

    Hope that helps.

Replies on this thread are closed. Please create a new thread if you have a question, or purchase a SiteOrigin Premium license if you need one-on-one email support.

Get The Most Out of SiteOrigin with SiteOrigin Premium

Find Out More