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Unable to Customize Vantage Theme – Editing options unavailable

Resolved 5 replies questionthemetheme-vantage
Crestone Creations
10 years ago · Last reply by Support Assistants 10 years ago

Perhaps this is as simple as requiring the Vantage Premium (which I am considering if this will work properly) or perhaps it is a compatibility issue with newly released and installed WP 4.4.1. But I have no way to do anything simple like change menu button colors, etc.

There is a mention
https://siteorigin.com/vantage-documentation/customizations/menu/
of going to
Appearance > Customize > Theme Design > Menu
But that does not exist as shown in this screen shot:
https://nimbus.everhelper.me/client/notes/share/365289/gG0En9ogMziQBKlTnXiAn6fbuzhxVU23/

When I navigate to
Appearance > Theme Settings
/wp-admin/themes.php?page=theme_settings_page
There are no Tabs …
https://nimbus.everhelper.me/client/notes/share/365286/Wxk03rOwMccI0FMkdEf1QpeduAicMqpe/
… as I have seen in some screenshots elsewhere of the theme backend.

Anyway, either would be fine, but I have neither.
If the Premium upgrade is required for this – it is not indicated.

thank you for your help.
Clyde

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Replies

5
  1. Support Assistants 10 years, 1 month ago

    Hi Clyde

    Thanks for your interest.

    The Appearance > Customize > Theme Design section is part of Vantage Premium. If you’d like to take a look at that offering, please, go to Appearance > Vantage Premium.

    If you have any follow-up questions, please, let us know.

  2. Crestone Creations 10 years, 1 month ago

    Ok, well thank you.
    Perhaps I missed something, but I could not clearly tell that this was a withheld option. If I knew that I would have just sent money right away!

    Your product seems excellent and your approach generous. I will go make a payment.

    Clyde

  3. Support Assistants 10 years, 1 month ago

    So sorry for the hassle. We try indicate in the documentation what falls under premium but I agree, this could be done in a far more obvious manner. We realise this is a challenge and will do our best to correct soon. Thanks for your feedback, it’s most appreciated.

    If you have any further questions, please, let us know.

    All the best with your site.

  4. Crestone Creations 10 years, 1 month ago

    No worries – but also, thanks.
    There were some support pages that indicated clearly that premium theme was needed and some did not indicate but actually did require premium.
    I’m on board now and sent money your way – thanks!

  5. Support Assistants 10 years, 1 month ago

    Thanks for your feedback. I’ve made a note for those documents to be checked.

    All the best.

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