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Unable to access theme settings

By Rick Eiland, 10 years ago. Last reply by Andrew Misplon, 10 years ago.

I recently downloaded and installed the Vantage theme and upgraded to the pro version. I am not able to access the theme settings page. I am redirected to what should be the settings page but all I see is a blank page. I’ve tried logging out and back into my site but to no avail. Any help would be greatly appreciated.

URL: http://signbossonline.com/wp-admin/themes.php?page=theme_settings_page

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  1. 10 years, 16 days ago Andrew Misplon
    Hi, I Work Here

    Hi Rick

    Thanks for upgrading.

    Please try temporarily de-activate all non-SiteOrigin plugins, if the issue then resolves please re-activate your plugins one by one while checking theme settings can save and are accessible.

    If the above doesn’t resolve this please try manually re-installing. You can find the download link for your ZIP file in your order confirmation email. Instructions for manually re-installing can be found here: http://wordpress.org/plugins/wordpress-seo/

  2. 10 years, 16 days ago Rick Eiland

    Hi Andrew,

    I deactivated all of my plugins and received the following error when attempting to access the theme settings

    Fatal error: Call to undefined function wp_enqueue_media() in /home4/signboss/public_html/wp-content/themes/vantage/extras/settings/settings.php on line 109

    I discovered that if I activated slideshow gallery the error is no longer displayed but I still receive the error I posted above. I tried reloading manually but to no avail.

    Any help/suggestions would be greatly appreciated. I’m running wordpress version

  3. 10 years, 16 days ago Andrew Misplon
    Hi, I Work Here

    It sounds like you might be running an older version of WordPress, perhaps 3.4. Please upgrade and the problem should be resolved.

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