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Theme Customization not working

Resolved 10 replies premiumthemetheme-vantage
Russ Bellew
10 years ago · Last reply by Russ Bellew 10 years ago

I’ve quickly become fond of your Vantage theme and associated plugins. Good job!

I plan to use your Vantage theme for a few upcoming sites. At the moment, I’m working on http://abprf.com. For some reason, I can’t see the options under Appearance->Themes->Customize. AFAIK, I’ve paid for and received your Premium Vantage theme.

I’ve tried your suggestions found in this forum: updated everything, disabled all plugins, tried Mozilla Firefox 34.something, Chrome, and Internet Explorer 7. Within Chrome, I see the most hope: a brief flash of something followed by a never-ending spinner in the middle of the screen. I’ve experienced this on several different Windows 7 and Windows XP PCs.

Once this prototype site works properly, I plan to migrate it to its permanent home at a different domain (where Microsoft Office 365 now hosts an outdated website).. Will that require purchase of another license?

A second problem that I’m experiencing is with the Features widget. Its container isn’t being displayed properly on two pages: http://abprf.com/?page_id=394 and http://abprf.com/?page_id=256 (that’s supposed to be a sticker). Again, I see this problem on multiple PCs and all three major browsers. (I patched the CSS code to stop tiling of the image, as you instructed another user.)

Again, you’ve done a great job with the code and your support looks fine, as well.

Thanks for any suggestions,
Russ
http://rbellew.wordpress.com

URL: http://abprf.com

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Replies

10
  1. Daniel Staff 10 years, 9 months ago

    Hi Russ,

    Thank you for your kind words :) and I apologise for the delayed response.

    1. Options in Vantage can be found under Appearance > Theme Settings and Appearance > Customize. What would you want to achieve so that I give you a tailored solution?

    2.To migrate your the same prototype(same site) to permanent home (domain) you do not require to purchase another license :)

    3. About Features widget would you mind explaining to me how you would want it to look like?

    Looking forward to hearing from you

    Cheers

  2. Russ Bellew 10 years, 9 months ago

    Hi Addo,

    Thanks for your reply.

    Eventually, especially on the production website, at a minimum I'd like to change the navigation colors. My problem is that when I choose Customize,
    there are no options from which to choose.

    On http://abprf.com/?page_id=394, I'd like strictly the image to display —
    not the square container. It displays fine on my Android 4.2.2 phone in its
    Dolphin browser, but not on any Windows pc In any browser.

    On http://abprf.com/?page_id=256 I'd like either just the g+ icon only to display, or the g+ icon inside a sticker container to display.

    I'll be happy to create an admin account for you, if you'd like.

    One more thing: my mobile menu includes a Search field, despite my having asked that it not display.

  3. Daniel Staff 10 years, 9 months ago

    Hi Russ

    1. About the Customize issue would it be possible for you to create a temporary admin account for us so we can log in and take a look? You can create the account with the following email address:

    [email protected]

    Just navigate to Users > Add New in your WordPress admin. Enter siteorigin for the username and [email protected] for the email address. Make sure you’ve selected Administrator for the role and enabled the “Send Password” field so we receive the details.

    Once we’re finished taking a look, you can delete this account. We’ll let you know when to do that.

    2. About the two pages you and the Search Field you can change this with some custom CSS. If you navigate to Appearance > Custom CSS, you’ll get our custom CSS editor. Just add the following code.

    body.page-id-256 .sow-icon-container.sow-container-sticker {
    color: transparent !important;
}
body.page-id-394 .sow-icon-container.sow-container-frame {
    color: transparent !important;
}
.mobile-nav-frame form.search input[type=search] { display: none; }
  4. Russ Bellew Private 10 years, 9 months ago

    This is a private message.

  5. WordPress Private 10 years, 9 months ago

    This is a private message.

  6. Russ Bellew 10 years, 9 months ago

    pw: thanksforhelp

  7. Russ Bellew Private 10 years, 9 months ago

    This is a private message.

  8. Magus Staff 10 years, 9 months ago

    Hi Russ

    I have just had a look at the site and the customizer issue is being caused by a bug in the Google Maps Widget in the Widget Bundle. It is a strange bug because we cannot replicate it and it only seems to affect a few users. Greg is currently looking into it so we should have a fixed update to the bundle soon.

    I was able to use customizer successfully by disabling the widget first in Plugins->SiteOrigin Widgets. It can then be re-enabled once editing has been completed.

    I apologise for the inconvenience.

    Magus

    • Russ Bellew 10 years, 9 months ago

      Thanks very much, Magus.

      Indeed, your suggested workaround worked for me. Good diagnosis!

      I guess that I can now migrate the website to its production domain, http://autobahnperformance.org.

      Thanks again,
      Russ

  9. Russ Bellew 10 years, 9 months ago

    Thanks for the CSS patch. That worked: no more search field atop the mobile menu.

    -Russ

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