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The payment was successful but did not respond to e-mail

Resolved 5 replies themetheme-vantage
Yuan Lin
Started · Latest reply by Greg Priday

Hi，my bill payment after successful, but i have not received any email with the download link.and I checked the junk mail, but did not find .May I ask how to solve?
Thanks!

URL: http://www.linyuan.net

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Replies

5
  1. Greg Priday Staff

    Hi Yuan

    There’s sometimes a short delay in the orders being created and the order emails being sent out. It’s possible that it’s still coming.

    You can also try this form to retrieve your order numbers and downloads.

    https://siteorigin.com/orders/

  2. Yuan Lin

    We couldn’t find any orders for xxxxxxxxxxxx

  3. Greg Priday Staff

    Very strange, can you send an email to [email protected] with all your details and we’ll try get this sorted as quickly as possible.

  4. Yuan Lin

    Hi Greg ,E-mail has been sent, please check.

  5. Greg Priday Staff

    I’ve managed to sort out the issue. Your order email should be on its way :)

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