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the excerpt and tags remain not visible

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Hello,

I ‘m using the myCRED plugin to sell the post content with Vantage theme. This plugin should affect only the post content.
Excerpt and tags screen options are enabled, but they remain invisible in the post page.
If I change theme, twenty thirteen, for example, the tags become visible (the excerpt no).
Can it depend on my Vantege Theme? What can I do to solve the issue?

Thank you

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  1. 9 years, 7 months ago Support Assistants

    Hi MauroV8F5

    Thanks for reaching out.

    The theme in use shouldn’t affect whether the Excerpt and Tags meta boxes display on the post edit page. Try running a plugin conflict test. Temporarily deactivate all plugins not made by SiteOrigin and check to see if the situation changes.

  2. 9 years, 7 months ago mauroV8F5

    Hi,
    I ‘ve solved, I had to disable some options in myCRED shortocode.

    Thank you

  3. 9 years, 7 months ago mauroV8F5

    Sorry,

    I was a bit hasty. The post page doens ‘t show tags and categories, that are selected in screen options.
    Using the Twenty Thirteen template, they appear.

  4. 9 years, 7 months ago Support Assistants

    Hi MauroV8F5

    This sounds like it could be a plugin conflict issue. Can you try disabling all non-SiteOrigin plugins and see if this fixes the issue? You’ll need to clear all your caches after disabling your plugins.

    If it does fix the issue, then try re-enabling your plugins one by one until the issue comes back. This procedure will help diagnose which plugin is causing the issue.

    Once we know that, we’ll be able to look at what might be causing the conflict and either solve the problem or help you find an alternative plugin.

    If you aren’t using a SiteOrigin theme, then you can also try temporarily switching to one of the default WordPress themes to see if the issue is theme related.

  5. 9 years, 7 months ago mauroV8F5

    Hello,

    it ‘s incredible, I ‘ve disabled all plugins, cleared the cache, but In the Vantage Premium Theme (Vantage Child), tags and categories don ‘t appear, in Twenty Thirteen yes.
    Moreover, although in screen options, “Comments” is unchecked, in both theme there are “Leave a Reply/Post comment” field.

  6. 9 years, 7 months ago mauroV8F5

    By the way, in the Vantage Child Stylesheet there ‘s only the line

    @import url(“../vantage/style.css”);

  7. 9 years, 7 months ago mauroV8F5

    Hello,
    I ‘ve solved the comment field issue. the “Allow people to post comments on new articles” option was checked in Settings/Discussion. About tags and categories there’ s no way to show them. Maybe use the css?

    thank you

  8. 9 years, 7 months ago mauroV8F5

    By the way, using the developer tool, in the Vantage theme I can see that

    is empty.

    In the other theme no.

  9. 9 years, 7 months ago mauroV8F5

    entry-meta is empty

  10. 9 years, 7 months ago Support Assistants

    Ideally, the Vantage child theme should enqueue the parent theme style.css. Importing it as you mentioned above is fine, but enqueueing it is better. If you’d like to grab a child theme that is enqueuing the parent style.css, you can find one here:

    https://siteorigin.com/wp-content/uploads/2015/03/vantage-child-starter.zip

    Keep in mind that you only need a child theme if you plan on editing theme files at a code level. If you just need to add Custom CSS snippets then using Appearance > Custom CSS is ideal.

    If you’d like us to check the entry meta div, please, send a link to the page or post concerned. Thanks.

  11. 9 years, 7 months ago Private Message - mauroV8F5

    This is a private message.

  12. 9 years, 6 months ago Support Assistants

    It’s up to you. There is no problem using @import in your child theme to import the parent theme style.css file. If you want to use a better method you can use the child theme we linked to as an example of how yours could be setup.

    With regards to the excerpt and tag problem:

    Would it be possible for you to create a temporary admin account for us so we can log in and take a look? You can create the account with the following email address:

    [email protected]

    Just navigate to UsersAdd New in your WordPress admin. Enter siteorigin for the username and [email protected] for the email address. Make sure you’ve selected Administrator for the role and enabled the Send Password field so we receive the details.

    Once we’re finished taking a look, you can delete this account. We’ll let you know when to do that.

  13. 9 years, 6 months ago mauroV8F5

    Ok , done, let me know if you ‘ve received mail and password

  14. 9 years, 6 months ago Support Assistants

    Thanks. Unfortunately, it doesn’t seem like the login details were sent. Please, could you send them manually using the Private Reply checkbox below the comment field.

  15. 9 years, 6 months ago Private Message - mauroV8F5

    This is a private message.

  16. 9 years, 6 months ago Private Message - mauroV8F5

    This is a private message.

  17. 9 years, 6 months ago Private Message - Support Assistants

    This is a private message.

  18. 9 years, 6 months ago Support Assistants

    Thanks for the update.

    At Appearance > Custom CSS you’ve added:

    article.post .entry-categories, article.page .entry-categories {
        display: none;
    }

    The above rule is hiding your categories and tags which appear at the bottom of the single post page. At Appearance > Theme Settings > Blog > Blog Archive Layout you’re using the setting “Blog”. This means that the Excerpt field won’t be rendered on blog and archive pages. If you keep this setting you need to use the read more quicktag: https://en.support.wordpress.com/more-tag/. Alternatively, check the Blog Archive Layout setting to Excerpt to use the excerpt field.

  19. 9 years, 6 months ago mauroV8F5

    Thank you

  20. 9 years, 6 months ago Support Assistants

    For sure. Glad we could help.

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