Home>Support>the custom home page builder stuck

the custom home page builder stuck

By saun al, 10 years ago. Last reply by Andrew Misplon, 10 years ago.
Notice: This thread is over two years old; the information may be outdated. Please consider creating a new thread if you require free support. If you have an active SiteOrigin Premium license, you can email our premium support desk at [email protected].

i don’t know how it happen but it stuck i try to get into the bar of home page and it keeps thinking and not doing much… how can overcome it?

This is our free support forum. Replies can take several days. If you need fast email support, please purchase a SiteOrigin Premium license.

  1. 10 years, 9 months ago Andrew Misplon
    Hi, I Work Here

    Hi saun al

    Please try the instructions I left on the other thread you posted on and let us know how it goes.

    For reference, the steps to resolve this can be found here: https://siteorigin.com/troubleshooting/identifying-plugin-conflicts/.

  2. 10 years, 9 months ago saun al

    i tried it but it didn’t do anything
    what i did last was that i entered a embed video and saved it ever since then i had this problem
    can you help me ?
    thanks

  3. 10 years, 9 months ago Andrew Misplon
    Hi, I Work Here

    Run through this list:

    1. Is WordPress upgraded to 4.0?
    2. Is Page Builder upgraded to 1.5.3?
    3. Did you de-activate all plugins besides Page Builder at once?
    4. Try switching themes to a default theme like Twenty Fourteen and re-checking.

  4. 10 years, 9 months ago saun al

    1. no
    2. yes
    3.yes but it didn’t do anything
    4.i tried it too but nothing fixed it…

  5. 10 years, 9 months ago Andrew Misplon
    Hi, I Work Here

    Are you able to access your home page via Pages > Home and then click on the Page Builder tab?

  6. 10 years, 9 months ago saun al

    yes but it won’t show anything i set with the plugin on there

  7. 10 years, 9 months ago saun al

    i mean when i try to go to appeariance>home page. it stuck and i can’t see anything only the turning cyrcle
    but when i click on the edit as page option it direct me to the simple text editor of the page

  8. 10 years, 9 months ago Andrew Misplon
    Hi, I Work Here

    Does this problem repeat if you create a new page and work in Page Builder?

  9. 10 years, 9 months ago Andrew Misplon
    Hi, I Work Here

    Ok so to confirm, at Pages > Home you can’t see a Page Builder tab? If so, this is almost certainly a plugin conflict. Do you have:

    Comprehensive Google Maps
    CK Editor

    Installed?

    You’re positive you’ve de-activated all of your plugins and then re-checked for that tab at Pages > Home?

  10. 10 years, 9 months ago saun al

    no at other pages i can build with the page builder the problem is only on my home page

  11. 10 years, 9 months ago saun al

    it all began when i put a embed video link on the home page and then it stuck

  12. 10 years, 9 months ago Andrew Misplon
    Hi, I Work Here

    So from here I would create a new page and test whether you can insert that same widget again without the problem repeating. If you can then I’d create a new page, clone your old home page and then delete it. So basically re-create your home page.

  13. 10 years, 9 months ago saun al

    it would be great
    how can we do it?

  14. 10 years, 9 months ago Andrew Misplon
    Hi, I Work Here

    The top left paintbrush icon is Prebuilt layouts, you can clone from there and see if the problem occurs again with a home copy. If it doesn’t you can then assign that as your new home page from Settings > Reading. Just make the page template on that page Full Width, No Page Title or Page Builder Home.

  15. 10 years, 9 months ago saun al

    now i see that i can’t even do that because there is no page builder on the bar in the home page
    what can i do to return the page before it began to make the problems?

  16. 10 years, 9 months ago Andrew Misplon
    Hi, I Work Here

    Please send through a temporary set of login details and your url through to [email protected] and we’ll take a look as soon as possible. Please include a link back to this thread in that email. Thanks.

  17. 10 years, 9 months ago saun al

    login details of what? my wp site?

  18. 10 years, 9 months ago Andrew Misplon
    Hi, I Work Here

    Yes please.

  19. 10 years, 9 months ago saun al

    ok i will

  20. 10 years, 9 months ago saun al

    i sent it… do you know when can you fix it approximately?

  21. 10 years, 9 months ago Andrew Misplon
    Hi, I Work Here

    I can take a look now. I unfortunately can’t say when this will be resolved though.

  22. 10 years, 9 months ago saun al

    ohh i hope it will be asap but thanks if you can look at it maybe you can solve it quicker
    thanks and please let me know if you succeed or not, it would be great ,
    thank you again

  23. 10 years, 9 months ago Andrew Misplon
    Hi, I Work Here

    Please update to WordPress 4.0. The issue should resolve. Thanks.

  24. 10 years, 9 months ago saun al

    you think this is all about the wordpress update?

  25. 10 years, 9 months ago Andrew Misplon
    Hi, I Work Here

    I do yes. You can run pre-WordPress 4.0 but then you’ll need to roll Page Builder back to 1.5.1.

    Update WP and all should be well.

  26. 10 years, 9 months ago saun al

    i did it now but it didn’t solve it… i think it’s a bigger problem then this one

  27. 10 years, 9 months ago Andrew Misplon
    Hi, I Work Here

    I’m unfortunately unable to resolve right now. The problem is certainly unique, not one we’ve seen before. I’ll need to consult on this. We’ll come back to you as soon as possible tomorrow. We’re at GMT+2.

  28. 10 years, 9 months ago saun al

    ok then thank you very much for trying, please be in touch
    thanks

  29. 10 years, 9 months ago Andrew Misplon
    Hi, I Work Here

    For sure. We’ll be with you as soon as possible.

  30. 10 years, 9 months ago saun al

    Any news about the bug fix? I need to continue building it,
    if you can update me with this one i will be thankful

  31. 10 years, 9 months ago saun al

    Andrew can i get your response my friend?

  32. 10 years, 9 months ago Andrew Misplon
    Hi, I Work Here

    Apologies for the delay Saun, I’ll be with you shortly.

  33. 10 years, 9 months ago saun al

    Thank you very much Andrew :)

  34. 10 years, 9 months ago saun al

    hello? is there anybody home?
    Andrew please update me on things i have to continue updating my site
    Please help me asap

  35. 10 years, 9 months ago Andrew Misplon
    Hi, I Work Here

    Hi. I sent through an email in response to the login details you previously sent.

  36. 10 years, 9 months ago saun al

    i see… ok thanks but maybe if i will show you the errors i get,
    That will be helpful to fix the problems…
    can i show you the errors i get?

  37. 10 years, 9 months ago saun al

    and if i choose to re-install the wordpress will it stay with the same details that i left it with?

  38. 10 years, 9 months ago Andrew Misplon
    Hi, I Work Here

    Right now we see one Javascript error on each page/post. We’re unfortunately unable to locate the source based on this error read out. If a plugin has modified core files it is our belief that the issue will be resolved with a WordPress re-install.

  39. 10 years, 9 months ago Andrew Misplon
    Hi, I Work Here

    The method outlined here: http://www.wpbeginner.com/wp-tutorials/how-to-manually-update-wordpress-using-ftp/ won’t cause any data loss and involves replacing the core files.

  40. 10 years, 9 months ago saun al

    ok thank you i will try that hopefully it will help

  41. 10 years, 9 months ago Andrew Misplon
    Hi, I Work Here

    Hope it does too. Let us know how you come along here.

  42. 10 years, 9 months ago saun al

    i tried to re-install the version 4 of wordpress but still no change of anything…
    :/

  43. 10 years, 9 months ago Andrew Misplon
    Hi, I Work Here

    Ok so that leaves Page Builder and Vantage. Let’s try re-installing Page Builder. Make a backup first from Tools > Export. Then delete the plugin and re-install it. Data will be restored. The backup is there just in case.

  44. 10 years, 9 months ago saun al

    but then all the info on my site will be lost right?

  45. 10 years, 9 months ago Andrew Misplon
    Hi, I Work Here

    You data will be safe. Just make a backup first as indicated above.

  46. 10 years, 9 months ago saun al

    i did a backup now you say that i should delete the vangate and page builder plugins and re-install them again

  47. 10 years, 9 months ago Andrew Misplon
    Hi, I Work Here

    Let’s just start with de-activating Page Builder, deleting it and then re-installing it.

  48. 10 years, 9 months ago saun al

    did it… still nothing new…

  49. 10 years, 9 months ago Andrew Misplon
    Hi, I Work Here

    And to confirm, all plugins besides Page Builder are de-activated?

    Please try switching over to a default theme like Twenty Fourteen and see if there is any change.

  50. 10 years, 9 months ago saun al

    before it had the bug i entered this script link on the embed video option on widgets :
    <!–
    and then it was stuck

  51. 10 years, 9 months ago saun al

    it won’t post here the script i put but i can try
    script type=”text/javascpt” src=”http://dailyincomenetwork.evsuite.com/player/ZXotcHJvZml0LWZvcm11bGEteW91dHViZS0x/?responsive=1&autoResponsive=1&container=evp-TC5UZ3BFQX”>

  52. 10 years, 9 months ago Andrew Misplon
    Hi, I Work Here

    I know you mentioned this way way back so my bad if this turns out to be the problem. Can you try posting that again, you just need to wrap it in square brackets open code tag and then square brackets close code tag. See just below the comment box.

  53. 10 years, 9 months ago saun al

    ohh ok

    <!--<script type="text/javascript" src="http://dailyincomenetwork.evsuite.com/player/ZXotcHJvZml0LWZvcm11bGEteW91dHViZS0x/?responsive=1&autoResponsive=1&container=evp-TC5UZ3BFQX"></script><div id="evp-TC5UZ3BFQX" data-role="evp-video" data-evp-id="ZXotcHJvZml0LWZvcm11bGEteW91dHViZS0x">
  54. 10 years, 9 months ago saun al

    should i delete vantage theme too? or can it done differently?

  55. 10 years, 9 months ago Andrew Misplon
    Hi, I Work Here

    It could be possible that the lack of a closing comment tag (the comment

  56. 10 years, 9 months ago saun al

    ok Andrew i really appreciate your help

  57. 10 years, 9 months ago saun al

    any news Andrew?

  58. 10 years, 9 months ago Andrew Misplon
    Hi, I Work Here

    Hi Saun. Ok, so everything looks normal except for the home page. What I’d suggest is deleting that page and rebuilding it from scratch. The video widget should be hardened against what happened but it appears the script inserted has caused a Javascript break. It looks like there might have been both an open comment and an open div inserted into the widget (the widget unfortunately isn’t built for a script to inserted – shouldn’t have broken though). So my suggestion is to just copy your written content to notepad and then re-build the home page. Everything should return to normal then.

  59. 10 years, 9 months ago saun al

    how can i do that?

  60. 10 years, 9 months ago Andrew Misplon
    Hi, I Work Here

    Turn Appearance > Home Page OFF then delete the home page and the draft home page like you would a normal page from Pages >

  61. 10 years, 9 months ago saun al

    ummm but i can’t turn it off because it’s stuck

  62. 10 years, 9 months ago Andrew Misplon
    Hi, I Work Here

    See if you can delete both home pages from Pages.

  63. 10 years, 9 months ago saun al

    ok i trushed it

  64. 10 years, 9 months ago Andrew Misplon
    Hi, I Work Here

    Let me know if you need any further assistance moving forward.

  65. 10 years, 9 months ago saun al

    is there any option to delete the existing script that bugged the home page and it will fix this problem?

  66. 10 years, 9 months ago Andrew Misplon
    Hi, I Work Here

    The database entry for that page could perhaps be edited, this isn’t something I’ve done before so I can’t advise on that without a consult. We’re unfortunately short staffed at the moment so that might take some time. In light of this my recommendation would be delete and re-build the home page. It’s also a potentially safer and more straight forward fix.

  67. 10 years, 9 months ago saun al

    but how can i make it the home page? when i open a new page it shows me a link like this url mentorsysetms.com/home-6 i want it to be called mentorssystems.com and that’s it… how can i do that?

  68. 10 years, 9 months ago Andrew Misplon
    Hi, I Work Here

    Create a new page, call it Home, assign the Full Width, No Page Title template. Save it. Next go to Settings > Reading and assign that page as your static home page. That should resolve the above.

  69. 10 years, 9 months ago saun al

    ok thanks man

  70. 10 years, 9 months ago Andrew Misplon
    Hi, I Work Here

    For sure, hope that helps.

  71. 10 years, 9 months ago saun al

    it did thanks :)

  72. 10 years, 9 months ago saun al

    Andrew can you recommend me a widget that works good with siteorigin?

  73. 10 years, 9 months ago Andrew Misplon
    Hi, I Work Here

    To insert that script? You could try:

    https://wordpress.org/plugins/enhanced-text-widget/

    Just ensure the widget is closed off properly. So if it has a comment tag around it then it must be opened and close like this:

    <!-- script here -->

    Perhaps just confirm the script content from the source.

  74. 10 years, 9 months ago saun al

    no i’m talking about the embed or even a youtube links

  75. 10 years, 9 months ago Andrew Misplon
    Hi, I Work Here

    Embedded Video widget (PB) but just use the YouTuvbe or Vimeo link.

    Or use the full embed code with a widget like the Text widget.

  76. 10 years, 9 months ago saun al

    and any other widget will be not compatible with siteorigin?

  77. 10 years, 9 months ago Andrew Misplon
    Hi, I Work Here

    Not really following you there. You can try any widget you’d like there. Most plugins are compatible.

  78. 10 years, 9 months ago saun al

    ohh ok then i see what you mean…

  79. 10 years, 9 months ago Andrew Misplon
    Hi, I Work Here

    If you have a plugin you’d like to try just give it a go and see how it works.

  80. 10 years, 9 months ago saun al

    ok i will hopefully it won’t make a bug again :D

  81. 10 years, 9 months ago Andrew Misplon
    Hi, I Work Here

    Just don’t insert scripts into anything other than the Text, Enhanced Text or Visual Editor (Black Studio) widgets.

  82. 10 years, 9 months ago saun al

    i have download that plugin: Black Studio TinyMCE Widget
    but i don’t know how to turn it into a video because it shows only the link i put on my site

  83. 10 years, 9 months ago Andrew Misplon
    Hi, I Work Here

    If you’re embedding a video with the Visual Editor widget then you’d need to insert the entire embed code provided by YouTube or similar. You can only use the video link, just the link, if you’re using the Embedded Video widget.

  84. 10 years, 9 months ago saun al

    ohhh i see…
    ok it helped a lot man thanks

  85. 10 years, 9 months ago Andrew Misplon
    Hi, I Work Here

    For sure.

Replies on this thread are closed. Please create a new thread if you have a question, or purchase a SiteOrigin Premium license if you need one-on-one email support.

Get The Most Out of SiteOrigin with SiteOrigin Premium

Find Out More