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Text Box unable to Update or Close

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Hi, I’ve a problem to edit content with PageBuilder in my theme. When I try to insert/modify content in a page, your component “Text Box > Description” open a popup/lightbox to edit text. The buttons Update or Close doesn’t work. How to fix this? I can’t save my content.

Thanks

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  1. 9 years, 6 months ago Support Assistants

    Hi Antonio

    This sounds like it could be a plugin conflict issue. Can you try disabling all non-SiteOrigin plugins and see if this fixes the issue? You’ll need to clear all your caches after disabling your plugins.

    If it does fix the issue, then try re-enabling your plugins one by one until the issue comes back. This procedure will help diagnose which plugin is causing the issue.

    Once we know that, we’ll be able to look at what might be causing the conflict and either solve the problem or help you find an alternative plugin.

    If you aren’t using a SiteOrigin theme, then you can also try temporarily switching to one of the default WordPress themes to see if the issue is theme related.

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