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Snaphot plus problem

Resolved 5 replies themetheme-snapshot
Federico Gomato
11 years ago · Last reply by Andrew Misplon 11 years ago

Hi there.

I subscribed to the newsletter to get you awesome snapshot theme, i followed you rinstructions:

“This file is a standard plugin that adds functionality to Snapshot. Navigate to Plugins > Add New in your WordPress admin. Then click upload and select/upload the zip file.”

But the functionalities under Theme Settings on my wordpress administration still show green buttons with the text “Only available in snapshot plus” :(

Why? I’m trying it on localhost, maybe’s for that reason? I also activated the plugin correctly under the pulgin sections, so i really don’t understan why i can’t have access to those functionalities.

Thanks in advance for your support.
Hope to get news from you soon!

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Replies

5
  1. Andrew Misplon Staff 11 years, 5 months ago

    Hi Federico

    I think we might have chatted on email. Can you let me know if you have a caching plugin installed? If so could you clear your site’s cache and see if that makes any difference?

  2. Federico Gomato 11 years, 5 months ago

    Hi there, yes i’m the same who wrote you via email.
    No i don’t have any caching plugin, and i also tried to empty cahce of my browser but nothing happened :(
    I really need that unlocks so please help me!

  3. Andrew Misplon Staff 11 years, 5 months ago

    Hey. Please send through a temporary set of login details and I’ll be with you ASAP. Please send a link to this this thread in the email and use the same email thread as last time if possible. Thanks.

  4. Federico Gomato 11 years, 5 months ago

    Hey. Actually i tried to upload it online and now it works. Appearently it got problems on localhost only.
    You can try if u get same problem by installing it in a localhost project (i use xampp) and see if u get same problem.
    If u do, you can see if u can solve the problem or if not, advise the users on the website plugin page of that issue.

    Thanks anyway for your help, and let me know if what i said make some sense :D

  5. Andrew Misplon Staff 11 years, 5 months ago

    Thanks for the feedback, appreciate it. We’ll be sure to run a few tests over the weekend to try replicate.

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