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11
  1. Andrew Misplon Staff 11 years, 7 months ago

    Hi Raúl

    Apologies for the email hassle. I’ve manually emailed your order number to you now. Let me know if you don’t receive it.

    Can you please confirm that the browser zoom is set to 100% in Internet Explorer.

    Kind regards

    Andrew

  2. Raúl Pérez Ramírez 11 years, 7 months ago

    Andrew, Yes is zoom 100%

  3. Andrew Misplon Staff 11 years, 7 months ago

    Apologies for the delay here.

    I’ve haven’t been able to replicate on my side as of yet. Please could you send through a url if the site is live and I’ll test some more.

    Thanks for your patience.

  4. Raúl Pérez Ramírez 11 years, 7 months ago

    No problem Andrew,

    The url: http://www.filtrosparaagua.com.mx/productos/

    Thank you

  5. Andrew Misplon Staff 11 years, 7 months ago

    Thanks. Not quite sure why IE is doing that by lets try force the text size to maintain. Please try the following under Appearance > Custom CSS:

    .woocommerce-page #container {
font-size: 13px !important;
}
  6. Raúl Pérez Ramírez 11 years, 7 months ago

    Andrew.

    But not only in WooCommerce, it happened on the entire page.

    Thanks.

  7. Andrew Misplon Staff 11 years, 7 months ago

    When I view that page in IE, only the WooCommerce elements are sized down. The header and footer are still sized correctly. Is that not the case on your side?

    Try this for me. Temporarily de-activate all plugins not made by SiteOrigin or WooCommerce and re-check the issue. If there is a change, enable your plugins one at a time until you find the conflicting plugin.

  8. Raúl Pérez Ramírez 11 years, 7 months ago

    Andrew,

    Your code now works in WooCommerce but the normal pages still small.

  9. Andrew Misplon Staff 11 years, 7 months ago

    Please let me know if you tried the steps I outlined starting from “Try this for me”. Thanks.

  10. Raúl Pérez Ramírez 11 years, 7 months ago

    Andrew:

    I de-activate all the plugins including WooCommerce and siteorigin, all, but it continuous small.

    :(
    Thanks

  11. Andrew Misplon Staff 11 years, 7 months ago

    Thanks for checking.

    Does this placed under Appearance > Custom CSS correct for you:

    #container {
font-size: 13px !important;
}

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