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15
  1. Greg Priday Staff 10 years, 2 months ago

    Hi Manigds

    This sounds like it could be a plugin conflict issue. Can you try disabling all non-SiteOrigin plugins and see if this fixes the issue? You’ll need to clear all your caches after disabling your plugins.

    If it does fix the issue, then try re-enabling your plugins one by one until the issue comes back. This procedure will help diagnose which plugin is causing the issue.

    Once we know that, we’ll be able to look at what might be causing the conflict and either solve the problem or help you find an alternative plugin.

    If you aren’t using a SiteOrigin theme, then you can also try temporarily switching to one of the default WordPress themes to see if the issue is theme related.

  2. manigds 10 years, 2 months ago

    Hi,

    Thankyou for the quick response, I tried all doing what you have said, then
    I found it works on page, but not in services, what to do?
    Please Reply, It was working very fine earlier.

  3. Greg Priday Staff 10 years, 2 months ago

    Do you have a public URL we can take a look at?

  4. manigds 10 years, 2 months ago

    url is sbenterprises.co.in

  5. manigds 10 years, 2 months ago

    Hi,

    We have slider on these pages

    http://sbenterprises.co.in/services/quaker/ ( Slider is not working on this page)
    http://sbenterprises.co.in/test-2/ (Slider is working on this page)

    Thanks & Regards
    Manigandan

  6. Support Assistants 10 years, 2 months ago

    Hi Manigds

    Would it be possible for you to create a temporary admin account for us so we can log in and take a look? You can create the account with the following email address:

    [email protected]

    Just navigate to UsersAdd New in your WordPress admin. Enter siteorigin for the username and [email protected] for the email address. Make sure you’ve selected Administrator for the role and enabled the Send Password field so we receive the details.

    Once we’re finished taking a look, you can delete this account. We’ll let you know when to do that.

  7. Greg Priday Staff 10 years, 2 months ago

    Hi Manigandan

    As far as I can see, there isn’t a slider on the page /services/quaker/ – are you sure it’s there? There’s no HTML for a slider and none of the scripts that should be getting enqueued are there either. Are you sure you’re using a SiteOrigin Slider on that page?

    Can you try recreating that page and see if that works?

    Can you also export your prebuilt layout and post it here? Just click on the Prebuilt button, go to Import/Export, then click Download Layout. Once you’ve done that, you can post a copy here so we can take a look. Use the Add Media button here on the forums to upload it.

  8. WordPress Private 10 years, 2 months ago

    This is a private message.

  9. Support Assistants Private 10 years, 2 months ago

    This is a private message.

  10. Support Assistants 10 years, 2 months ago

    Thanks.

    It looks like you have a Meta Slider widget inserted in this post:

    http://sbenterprises.co.in/services/quaker/

    The problem is that Meta Slider is no longer installed. Try going to Plugins > Add New and installing Meta Slider.

    On the working page: http://sbenterprises.co.in/test-2/, you’re using a SiteOrigin Slider widget. The SiteOrigin Widgets Bundle is installed so that slider is working.

    Hope that helps explain what’s happening. Instead of reinstalling Meta Slider you could also just delete the Meta Slider widget on the Quaker page and replace with a SiteOrigin Slider widget.

  11. manigds 10 years, 2 months ago

    I am sorry, pl check this
    http://sbenterprises.co.in/services/hittco/

  12. Support Assistants 10 years, 2 months ago

    Thanks.

    The problem is a theme level conflict. When your theme is activated display: none; is being added to the sow-slider-base div. If you activate Twenty Fifteen, this isn’t the case. I’ll ask Greg to take a look and see if he can assist further.

  13. Support Assistants 10 years, 2 months ago

    Hi :) Thanks for the wait. Unfortunately, the problem I mentioned above is coming from your theme. To resolve you could either contact theme support and ask them to help, or, consider using another slider widget. Perhaps Meta Slider.

  14. manigds 10 years, 2 months ago

    Hi,

    Thankyou for the suport

  15. Support Assistants 10 years, 2 months ago

    For sure. Hope you’re able to resolve.

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