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SiteOrigin Premium update

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Robert Snyder
8 years ago · Last reply by Andrew Misplon 8 years ago

Hello, I am not able to update SiteOrigin Premium ver. 1.0.3 to 1.0.6. Getting message saying download is unauthorized. License shows as active for SiteOrigin Premium.

Thanks.

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Replies

4
  1. Andrew Misplon Staff 8 years, 4 months ago

    Hi Robert

    Thanks for your support and sorry to hear about this hassle. If possible, please, reach out to us via email on [email protected]. Alex will assist ASAP. That’ll be the fastest way to get help.

    Something to check:
    If this is a live site you’re updating on, please, try going to your dashboard, specifically this page: Page: History and adding the site to your list, then, try the update again. Any change?

    (Localhost sites don’t count towards your site limit.)

  2. Andrew Misplon Staff 8 years, 4 months ago

    From the dashboard link I provided go to View LicensesManage Sites to add a site to the list.

  3. Robert Snyder 8 years, 4 months ago

    Hello Andrew,
    Thank you for your help. Updating the site did the trick. Originally I had the site on localhost before migrating to a live site.
    Thanks again.
    Robert SnyderRES Communications

  4. Andrew Misplon Staff 8 years, 4 months ago

    Super, glad to hear you’ve made progress and sorry for the hassle.

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