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Hello, I am not able to update SiteOrigin Premium ver. 1.0.3 to 1.0.6. Getting message saying download is unauthorized. License shows as active for SiteOrigin Premium.
Thanks.
Hi Robert
Thanks for your support and sorry to hear about this hassle. If possible, please, reach out to us via email on [email protected]. Alex will assist ASAP. That’ll be the fastest way to get help.
Something to check:
If this is a live site you’re updating on, please, try going to your dashboard, specifically this page: Page: History and adding the site to your list, then, try the update again. Any change?
(Localhost sites don’t count towards your site limit.)
From the dashboard link I provided go to View LicensesManage Sites to add a site to the list.
Hello Andrew,
Thank you for your help. Updating the site did the trick. Originally I had the site on localhost before migrating to a live site.
Thanks again.
Robert SnyderRES Communications
Super, glad to hear you’ve made progress and sorry for the hassle.