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Hi,
If I create a new Hero widget and load a background image, I cannot save this image (by clicking ‘Done’). Nothing Happens. It is also noted that I cannot close the widget by clicking on the X on the top right corner. I can however navigate through the various options of the widget and close it by “Deleting” the widget in the bottom left corner.
I do not experience any issues using the SiteOrigin Image widget. I can load and save images as expected.
I’m not using any other pagebuilder.
I dont know if if this is a user issue or tech. Any guidance is appreciated.
Thanks,
Derek
Hi Derek
Can you check if you’re getting any Javascript errors?
http://codex.wordpress.org/Using_Your_Browser_to_Diagnose_JavaScript_Errors#Step_3:_Diagnosis
Something else you can try is a plugin conflict check. Can you try disabling all non-SiteOrigin plugins and see if this fixes the issue? You’ll need to clear all your caches after disabling your plugins.
If it does fix the issue, then try re-enabling your plugins one by one until the issue comes back. This procedure will help diagnose which plugin is causing the issue.
Once we know that, we’ll be able to look at what might be causing the conflict and either solve the problem or help you find an alternative plugin.
If you aren’t using a SiteOrigin theme, then you can also try temporarily switching to one of the default WordPress themes to see if the issue is theme related.
Hi Greg,
I deactivated all plugins and systematically reactivated them as suggested. The plugin “Credit Card Payment Gateway” was the culprit. I’ll find another that performs the same function.
Thank you for the advice. It seems that plugin v plugin seems to be a major contributor to operational bugs so I’ll perform plugin isolation testing before logging a job.
Thanks for your help.
Kind Regards,
Derek
It’s a pleasure, Derek. Yeah, the one downside of WordPress is that all themes and plugins operate in exactly the same codespace. So it’s really easy for them to step on each other’s toes. Things are getting better and better by the day, though.