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I am having some trouble editing the SiteOrigin Buttons on our WordPress site. When I click the edit button, there is just a small gray circle spinning that then doesn’t load the information I want to edit. I do not have any SiteOrigin updates currently. I have attached here a screenshot of what I see when I try to edit.
Any help would be greatly appreciated!
Hi CEHN,
Do you currently have Wordfence installed?
If you do:
This is a WordFence issue. The issue is that it’s initially very strict so things like the Learning Mode do definitely help in resolving issues like this one. However, if you want to “skip” the learning process and just use your widgets you can do so pretty easily. Go to the affected widget and open it up, don’t get “blocked” yet. Instead open up another tab on WP AdminWordFenceLive Traffic and filter it by blocked traffic. Then make an adjustment to your button widget and you’ll get blocked. Go back to the Wordfence tab and press the whitelist param from FireWall button. This is 100% safe as the contents of the field are not at all close to what would be required for an XSS attack. (it’s really quite odd it would even suggest such a thing…).
Let me know if this helps.
If you don’t:
This is very likely a plugin conflict. Could you please try a plugin conflict test? Can you try disabling all non-SiteOrigin plugins and see if this fixes the issue? You’ll need to clear all your caches after disabling your plugins.
If it does fix the issue, then try re-enabling your plugins one by one until the issue comes back. This procedure will help diagnose which plugin is causing the issue.
Once we know that, we’ll be able to look at what might be causing the conflict and either solve the problem or help you find an alternative plugin.
Hi Alex,
Thanks so much for your response. We do have Wordfence installed. I went into the live traffic as you suggested, and sorted by blocked traffic. I see today that it blocked a bunch of things from somewhere in France (we are US/DC area based, so those blocks make sense to me), but then it also blocked us (CEHN), which I assume was me when I was trying to edit the site. So just to confirm, in the box where it says it blocked my attempt, I should click the “whitelist param from Firewall” button? And this will stop it from blocking us from signing in, but still keep us safe from the other malicious attempts? Will I need to do this frequently, or for different IP addresses? Or will clicking that button once make it so it won’t block CEHN when we edit in the future!
Also, I am not familiar with Learning Mode – could you elaborate?
Thanks!
Hi CEHN,
Yes. You’ll only need to whitelist it once and it’s based on user account so you may need to whitelist it again if you’re using another account and Wordfence hasn’t “learnt” that you want that to be whitelisted.
Thank you!! Seems to be working now.