Notice: This thread is over two years old; the information may be outdated. Please consider creating a new thread if you require free support. If you have an active SiteOrigin Premium license, you can email our premium support desk at [email protected].
Hello,
I rolled back my page builder plugin since it was causing issues, back to 2.4.75, and now an error message is occuring for both the wp dashboard and front end content. What can I do to fix this?
Thanks,
Katherine
Error message is below
Internal Server Error
The server encountered an internal error or misconfiguration and was unable to complete your request.
Please contact the server administrator, [email protected] and inform them of the time the error occurred, and anything you might have done that may have caused the error.
More information about this error may be available in the server error log.
Additionally, a 500 Internal Server Error error was encountered while trying to use an ErrorDocument to handle the reque
Hi Katherine
That appears as if something went wrong during the roll back. Do you have FTP access to your server? In this case, I’d suggest logging in, then navigating to the wp-content/plugins folder. From there, delete the siteorigin-panels folder and check if your site is working again.
You can then log in to your dashboard and reinstall Page Builder. You can download the 2.4.25 version from the mail plugin page – https://wordpress.org/plugins/siteorigin-panels/
All your content is stored safely in the database, so there’s nothing to worry about there.
Hi Greg,
I am in the FTP server but I cannot find the site origin panels folder. Do you know where it would be located?
I see a .cpanel/ a .cpanel-datastore/ and a .cphorde/ but cannot find any site origin files within these. Where should I be looking?
Thanks,
Katherine
You’d need to find your htdocs folder, which is in different locations on different web hosts. The easiest solution would be to contact your web hosts and ask them to delete the wp-content/plugins/siteorigin-panels folder for you. They should be able to do this fairly easily.
Hi Greg,
We had our host (bluehost) delete the site origin panels folder, and unfortunately this did not fix the problem at all.
The wp-login page still shows the error message I mentioned earlier, across several different browsers. What should we do?
Bluehost are generally very good. If you ask them to take a look at your error logs and removing any offending plugin, then they should be able to do that for you.
Ok, thanks very much Greg. I will do that and let you know what happens.