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Site crashed with rollback plugin for pagebuilder: what to do now?

Open 6 replies pluginplugin-page-builderquestion
kmckeon2
8 years ago · Last reply by kmckeon2 8 years ago

Hello,
I rolled back my page builder plugin since it was causing issues, back to 2.4.75, and now an error message is occuring for both the wp dashboard and front end content. What can I do to fix this?
Thanks,
Katherine

Error message is below

Internal Server Error

The server encountered an internal error or misconfiguration and was unable to complete your request.

Please contact the server administrator, [email protected] and inform them of the time the error occurred, and anything you might have done that may have caused the error.

More information about this error may be available in the server error log.

Additionally, a 500 Internal Server Error error was encountered while trying to use an ErrorDocument to handle the reque

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Replies

6
  1. Greg Priday Staff 8 years, 10 months ago

    Hi Katherine

    That appears as if something went wrong during the roll back. Do you have FTP access to your server? In this case, I’d suggest logging in, then navigating to the wp-content/plugins folder. From there, delete the siteorigin-panels folder and check if your site is working again.

    You can then log in to your dashboard and reinstall Page Builder. You can download the 2.4.25 version from the mail plugin page – https://wordpress.org/plugins/siteorigin-panels/

    All your content is stored safely in the database, so there’s nothing to worry about there.

  2. kmckeon2 8 years, 10 months ago

    Hi Greg,
    I am in the FTP server but I cannot find the site origin panels folder. Do you know where it would be located?
    I see a .cpanel/ a .cpanel-datastore/ and a .cphorde/ but cannot find any site origin files within these. Where should I be looking?
    Thanks,
    Katherine

  3. Greg Priday Staff 8 years, 10 months ago

    You’d need to find your htdocs folder, which is in different locations on different web hosts. The easiest solution would be to contact your web hosts and ask them to delete the wp-content/plugins/siteorigin-panels folder for you. They should be able to do this fairly easily.

  4. kmckeon2 8 years, 10 months ago

    Hi Greg,
    We had our host (bluehost) delete the site origin panels folder, and unfortunately this did not fix the problem at all.
    The wp-login page still shows the error message I mentioned earlier, across several different browsers. What should we do?

  5. Greg Priday Staff 8 years, 10 months ago

    Bluehost are generally very good. If you ask them to take a look at your error logs and removing any offending plugin, then they should be able to do that for you.

  6. kmckeon2 8 years, 10 months ago

    Ok, thanks very much Greg. I will do that and let you know what happens.

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