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Hello- Is there a restriction on how many sites can use the same theme (vantage) if I purchased the premium version?
This is a private message.
When I enter the order number it prompts me to update the theme to version 2.4.4 which doesn't seem to exist. I have checked your site as well as WordPress and the current version to download is 1.4.4. Thoughts?
1.xx is our free version, 2.xx is our premium version. We use 1 to denote free and 2 to denote premium. Perhaps we can take a quick look? Instructions to follow:
Would it be possible for you to create a temporary admin account for us so we can log in and take a look? You can create the account with the following email address:
[email protected]
Just navigate to UsersAdd New in your WordPress admin. Enter siteorigin for the username and [email protected] for the email address. Make sure you’ve selected Administrator for the role and enabled the Send Password field so we receive the details.
Once we’re finished taking a look, you can delete this account. We’ll let you know when to do that.
This is a private message.
I have created the admin account as requested.
Please let me know if you need anything else from me.
Would it be possible for you to send me the zip file containing the 2.4.4 update?
Sure:
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Apologies for the delay. We’re having a proble accessing your site:
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Is everything loading normally on your side?
Yes. The dns name is being used by a live Google site currently. In order to display the site using WordPress we had to edit the host file to trick the system. Would it be possible for you to send me the 2.4.4 zip file so we can load it on the system to see if that fixes the problem?
Sure, it’s linked above. Paste the http://updates link into your address bar and hit enter, the ZIP file will download.
Looks like everything is working.
Thanks for your help!
Awesome :) We’re really glad to hear it. All the best.