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  1. Andrew Misplon Staff 5 years, 10 months ago

    Hi J2BFit

    Thanks for reaching out.

    At AppearanceCustom CSS are you clicking the eye icon to open the visual editor?

  2. J2BFit 5 years, 10 months ago

    Yes, but for some reason it does not say what I’m editing, and it doesn’t make edits

  3. Andrew Misplon Staff 5 years, 10 months ago

    Thanks for the update. I’m not quite following, if you could perhaps take a screenshot of the issue, upload to imgur.com or similar and send us the link, that’ll be helpful.

  4. J2BFit 5 years, 10 months ago

    https://imgur.com/a/DtP4Dsq

    here is the problem I am having, thank you

  5. Andrew Misplon Staff 5 years, 10 months ago

    Thanks. I’m not sure what the cause of that is. Please, try checking for a working baseline. Temporarily deactivate all non-SiteOrigin plugins and temporarily switch to a default theme like Twenty Nineteen. In that state, does the issue persist?

  6. J2BFit 5 years, 10 months ago

    We are not able to do that the site has just been made live.

  7. Andrew Misplon Staff 5 years, 10 months ago

    One method of running a plugin conflict test on a live site is to pick a low traffic time of the day or night and make use of a maintenance mode plugin. Many issues don’t produce a distinct error which is why a plugin/theme conflict test is necessary to see if a working baseline can be found. The test as outlined takes a few minutes at most.

    You can try checking for JavaScript errors, they’ll be in red: https://wordpress.org/support/article/using-your-browser-to-diagnose-javascript-errors/#step-3-diagnosis. Additionally, you can enable debugging and check for PHP errors: https://www.wpbeginner.com/wp-tutorials/how-to-set-up-wordpress-error-logs-in-wp-config/.

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