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plugin stopped working, now causes error

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Hi there,

I love your Page Builder plugin but all of a sudden it stopped working. This occurred after updating the plugin and probably updating other plugins on the WP site.

If I turn on the plugin my banner which cycles through 5 images stops working. The result of turning on the plugin displays all the message that would have normally appear on each of the 5 banner images. The banners also stop cycling and I get one image.

If I turn off the plugin the error with the banner goes away but then I am unable to edit my post. Which makes me think I have to rebuild all my post again.

May I have your assistance in identifying the cause of this issue? Let me know if you need more information.

Thanks for all your support,

-Mav

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  1. 8 years, 1 month ago Alex S
    Hi, I Work Here

    Hi Mav,

    To clarify, what plugin is powering the banner?

    Can you try disabling all plugins but SiteOrigin Page Builder and the Banner Plugin and see if this fixes the issue? You’ll need to clear all your caches after disabling your plugins.

    If it does fix the issue, then try re-enabling your plugins one by one until the issue comes back. This procedure will help diagnose which plugin is causing the issue.

    Once we know that, we’ll be able to look at what might be causing the conflict and either solve the problem or help you find an alternative plugin.

    If you aren’t using a SiteOrigin theme, then you can also try temporarily switching to one of the default WordPress themes to see if the issue is theme related.

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