Also, the link to the zip file doesn’t work!
Please resolve.
TIA :-)
Also, the link to the zip file doesn’t work!
Please resolve.
TIA :-)
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Hi Tony
Sorry to hear about the hassle. I’ll send through a private forum message now to confirm you have all the correct details.
This is a private message.
?
Hi Tony
Can you perhaps let me know what you’re not following there. I’ll can then explain further.
Thanks
This is your private message: This is a private message, only visible to SiteOrigin staff.
Not very helpful. ;-)
I would just like the product I paid for, thanks!
Your Order Number Is [XXXXX]
There was a problem contacting our validation servers. Please try again later, or upgrade manually using the ZIP file we sent you.
Thanks for clearing that up.
Can you perhaps just check this thread on our website. I did start my email by explaining that the message was private but then I followed with a set of order details and further instructions. Did you perhaps not receive that?
I’m on the website.
No order details or further instructions.
Thanks for the further info. It’s possible that there is a delay between PayPal and FetchApp. Apologies for the hassle. I’ll sort this out for you right now. Can I reach you on the tony@ email address you used for your order? I’ll email through the ZIP file now.
Thanks Andrew. That email is fine.
No need to apologise, we’re sorting it. :-)
Thanks for your understanding. I’m emailing right now.
Having the same problem here
Oups…pressed enter too quickly. …with Focus theme, getting the same message
Apologies Ghislain, it seems there is a temporary server issue. I see your order and will email through details to your styles@style…. address.
thanks
For sure. Email has been sent.
Hi I am facing the same issue.
1. the order number is not working
2. The email link for downloading the zip file is not working as well.
Please help
Apologies Sunil. We’re seeing a problem with our provider servers. I see your order and will email through everything in a few mins. I’ll get you on your [email protected] email address.
Thanks Andrew.
Thanks Andrew!
Hi Everyone
Sorry about these issues, the service we use to handle our orders is having intermitted issues which is preventing our servers from validating order numbers. The issue has been coming and going for the last few hours, I’m hoping they get everything fixed soon.