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22
  1. Andrew Misplon Staff 11 years, 7 days ago

    Hi Tony

    Sorry to hear about the hassle. I’ll send through a private forum message now to confirm you have all the correct details.

  2. Andrew Misplon Private 11 years, 7 days ago

    This is a private message.

  3. Andrew Misplon Staff 11 years, 7 days ago

    Hi Tony

    Can you perhaps let me know what you’re not following there. I’ll can then explain further.

    Thanks

    • Tony Bryant 11 years, 7 days ago

      This is your private message: This is a private message, only visible to SiteOrigin staff.

      Not very helpful. ;-)

  4. Tony Bryant 11 years, 7 days ago

    I would just like the product I paid for, thanks!

  5. Tony Bryant 11 years, 7 days ago

    Your Order Number Is [XXXXX]

    There was a problem contacting our validation servers. Please try again later, or upgrade manually using the ZIP file we sent you.

  6. Andrew Misplon Staff 11 years, 7 days ago

    Thanks for clearing that up.

    Can you perhaps just check this thread on our website. I did start my email by explaining that the message was private but then I followed with a set of order details and further instructions. Did you perhaps not receive that?

  7. Tony Bryant 11 years, 7 days ago

    I’m on the website.

    No order details or further instructions.

  8. Andrew Misplon Staff 11 years, 7 days ago

    Thanks for the further info. It’s possible that there is a delay between PayPal and FetchApp. Apologies for the hassle. I’ll sort this out for you right now. Can I reach you on the tony@ email address you used for your order? I’ll email through the ZIP file now.

  9. Tony Bryant 11 years, 7 days ago

    Thanks Andrew. That email is fine.

    No need to apologise, we’re sorting it. :-)

    • Andrew Misplon Staff 11 years, 7 days ago

      Thanks for your understanding. I’m emailing right now.

  10. Ghislain Roy (Styles) 11 years, 7 days ago

    Having the same problem here

  11. Ghislain Roy (Styles) 11 years, 7 days ago

    Oups…pressed enter too quickly. …with Focus theme, getting the same message

    • Andrew Misplon Staff 11 years, 7 days ago

      Apologies Ghislain, it seems there is a temporary server issue. I see your order and will email through details to your styles@style…. address.

  12. Sunil Hargunani 11 years, 7 days ago

    Hi I am facing the same issue.
    1. the order number is not working
    2. The email link for downloading the zip file is not working as well.

    Please help

    • Andrew Misplon Staff 11 years, 7 days ago

      Apologies Sunil. We’re seeing a problem with our provider servers. I see your order and will email through everything in a few mins. I’ll get you on your [email protected] email address.

  13. Sunil Hargunani 11 years, 7 days ago

    Thanks Andrew.

  14. Tony Bryant 11 years, 7 days ago

    Thanks Andrew!

  15. Greg Priday Staff 11 years, 7 days ago

    Hi Everyone

    Sorry about these issues, the service we use to handle our orders is having intermitted issues which is preventing our servers from validating order numbers. The issue has been coming and going for the last few hours, I’m hoping they get everything fixed soon.

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