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Page no longer loading after update

Open 10 replies premiumthemetheme-vantage
phoenixtops
11 years ago · Last reply by Greg Priday 11 years ago

I just updated vantage premium to the current version and now my website is completely down. I am not able to login to wordpress at all or access any available content.

The website is as follows: http://phoenixtopsinc.com

Thank you for your time regarding this matter.

URL: http://phoenixtopsinc.com

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Replies

10
  1. Jean-François Gauthier 11 years, 5 days ago

    I have the same problem…

  2. phoenixtops 11 years, 5 days ago

    I was able to get back into the WP-login by copying vantage in wp/themes. Working from there…

  3. phoenixtops 11 years, 5 days ago

    well, copying/ then deleting.

  4. Spazmic 11 years, 5 days ago

    For the first time I didnt backup things before, this had to happen…
    Don’t you guys test your updates before releasing them?

  5. phoenixtops 11 years, 5 days ago

    Ok, so far here is what I have come up with. First, if I delete the Theme in FTP I was able to get it to reload. I unistalled vantage and reinstalled to free and it worked…..the moment I updated to premium again it crashed…….

    Settings were fine in vantage freemium….upgraded and bam, site down.

  6. Spazmic 11 years, 5 days ago

    Looks like your website is working now…? Can you tell me the exact steps of what you did?
    Thanks

  7. phoenixtops 11 years, 5 days ago

    Ok, I use CPanel, so I logged into my File manager and copied the vantage folder to another location. I then deleted the old vantage folder. That got me into WP-login. After I double checked that my theme was deleted, it was so I reinstalled vantage free and activated. Good news, free works, bad news, if I update to premium it crashes again and I repeat.

    I’m testing the plugins now to see one by one if there is an issue there. Hope this helps.

  8. Spazmic 11 years, 5 days ago

    Yes, that helped. Thank you. Now we just need someone from siteorigin to tell us how to upgrade to premium….

  9. phoenixtops 11 years, 5 days ago

    Yes, that would be great. However upon disabling the plugins and reactivating them…well now I have to redo my forms. Oh well.

    Glad I could help you get up and running, somewhat.

  10. Greg Priday Staff 11 years, 5 days ago

    Hi Everyone

    I’ve replied on this thread. Very sorry about the issue. There’s a fairly easy fix.

    Thread: Help! Website functioning immediately after update

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