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It doesn’t work on SOME sites of mine. One old single site is not working. The nice left panel shows up with text on top of each other and no icons for screen sizes. The only way to get back is with the back button on the browser.
Same problem on 2 mature sites on a MS. 1 new site and one not yet released work.
I’ve changed themes, disabled all plugins I can without ruining the live sites. Always same result, those that work continue to do so, the ones that don’t, no change.
Contact me privately so I can set up and send you logins to some of the sites for you to check out.
Can I roll back to the old version?
Cheers
Hi Kristian
I’m not sure why it would be breaking on one site. Can you check if you get the same issue on today’s update (version 2.4.3). Do you by any chance have any Javascript or PHP error logs that we can take a look at?
As I mentioned in the blog post, you can download older versions here.
I’ve tried the new one. It worked on the single install but the same thing happens on the MS.
Should I turn on DEBUG and try the page again and send the Log to you?
Just a screen grab to show the upper left corner.
Hi Greg
Downgraded on a MS where I haven’t started using PB and it works again on some test pages I made. Not sure I dare to do it on a live site though. Can you help to get this resolved? I’m apparently the only one having these problems!
Hi Kristian
If you turn on WP_DEBUG you’ll be able to get any PHP errors, but you can also check the Javascript error console. This is the most likely place for errors.
http://codex.wordpress.org/Using_Your_Browser_to_Diagnose_JavaScript_Errors#Step_3:_Diagnosis
Turned on Script_debug on the MS install
When I clicked Live editor on one of the sites with the problem I ONCE (the first time) got: Uncaught TypeError: Cannot read property ‘CustomSearchControl’ of undefined inline-7d48476f3f.js:4
Could be a Google custom search thing so I disabled it.
Pressed F5 to reload the page and ONCE got this error though:
GET http://fonts.googleapis.com/css?family&ver=156bdc205847503b02ff2770cbf37f36 ?siteorigin_panels_live_editor=true:37
Now I get no error opening the editor but the cursor turns into an I-beam when I hover the button Live Editor. The left pane is broken as above when i press Live Editor but still no errors.
NOTE! This now on only ONE site of 7 on a MS! I hate this.
It differs which sites work or not after I downgrade to work, and when I upgrade again to debug!
Hi Greg
Cloned the MS to a test server. Of course all sites work there!
See if you get something from the errors above. What else can I do? I love your plugins and wish you’d charge for support like for your themes.
FOUND IT!
Set everything Maintenance mode and disabled all plugins apart from WPLM and SO. Wordfence is the culprit.
Any ideas what setting it could be? Trying to disable and enable stuff to see if I can figure it out now.
OK, the offending setting is “Hide WordPress version” towards the bottom.
https://docs.wordfence.com/en/Wordfence_options?utm_source=plugin&utm_medium=pluginUI&utm_campaign=docsIcon#Hide_WordPress_version
Weird.
Hi Kristian
Thanks so much for taking the time to diagnose this issue! I’ll take a look at this later today and see if there’s anything we can do on our side to fix this.
My first guess is that it’s just doing some filtering in the header that’s breaking the scripts required for the Live Editor. I’ll let you know what I find though.
Sounds great Greg. It’s weird how it just affected one site of 7 though!
Hi Greg
I see you’ve update 2 times. Are any of the updates for my problem?