Hi! Page Builder plugin is causing problems on my website. I use Sydney theme , and plugins recommended are activated. But the Page Builder plugin is causing problems. Until yesterday it was all perfect. But since yesterday I have a big problem: to access “visit my site” through wp / admin, the page keeps loading, and cannot see my web. Therefore, I cannot work on it. I tried to disable each plugin, one by one, to see which of them was causing the problem. When I turn off Page Builder plugin, I can see my page. So I guess the problem is in that plugin. I also tried to disable each plugin while Page Builder plugin is working, to see if it is incompatible with one another. But the problem was only solved when I turn off Page Builder plugin. And this plugin is essential for the design of the web, so I cannot think of anything else to do.
I’ve also updated WP, and I have reinstalled the version of WP, but the problem remains the same. For more information, I disabled my Adblock Plus Google Chrome for my website . The problem continues. I have also tried opening my web administrator on an incognito page . The problem continues. Any ideas on what might be happening? Thanks in advance! By the way, my website is http://www.beerlabrd.com
Hey Cristy
Sorry to hear about the hassle.
Please, can you confirm. Is there a problem when all plugins are de-activated at once, except for Page Builder. The important part of this test is that all plugins, except Page Builder are de-activated at once.
Thank you very much for your answer.
Checked , all plugins disabled , except Page Builder. The problem continues.
On my website , for now (and I’m still working on the design ) I have activated the following plugins:
– Maintenance
– Contact Form 7
– Importador de WordPress
– Shortcodes Ultimate
– SiteOrigin Widgets Bundle
– Sydney Portfolio
– Types
Some of them are recommended directly by Sydney Theme. As you see , so far I have not needed many plugins activation since the Sydney Theme is an excelent free template , thanks to its recommended plugins and especially Page Builder , you can work easy and fast design . Of course, now I encounter this problem. It’s weird, because I ‘ve been working for two weeks in the design of the web , with the same plugins activated . Something has happened, but I do not know how to fix it .
On Sydney Theme forum , they recommended me to deactivate some catching plugin ( plugin Askimet had enabled by default, but I have removed it) . They also told me I should install Theme again , and activated Page Builder again . After all that , the problem continues.
Any more ideas ? I really like this template , I would not have to change.
Many thanks in advance.
Could do try one more test to try isolate the challenge? Try testing with a default WordPress theme like Twenty Fifteen and all plugins except Page Builder de-activated.
The idea, as you’ve noticed, is to remove everything until the problem resolves. We then add elements back until the problem occurs again.
I already did it. I installed and activated the Theme you ‘ve told me, and all plugins are disabled , except Page Builder. Now I can see my website , from ” visitar mi sitio” through wp -admin . What’s next?
Many thanks.
Does the problem immediately return when you switch back to Sydney?
Solved with the new template that you have shown me . Now I return to Sydney Theme, and the problem reappears. :/
If the issue appears with just Sydney and Page Builder then, please, reach out to aThemes again. They’re Page Builder supporters and I’m sure they’d love to resolve the challenge you’re facing. We’re here to help in any way we can.
Thank you very much for your help. You were very friendly. I’ll try to restore a backup through my hosting. I hope I can fix it.
Thank you. Regards.
If at all possible, try get aThemes to take a look before doing that. Just going on our own experience, it’s challenging resolving a problem if we can’t see it. I can appreciate time constraints, so, if this is an option, then it would be helpful to their team.
If you’d like, with Sydney activated, go to a Page Builder page and check for JavaScript errors, that might help:
http://codex.wordpress.org/Using_Your_Browser_to_Diagnose_JavaScript_Errors#Step_3:_Diagnosis
Re-installing the theme is worth a try if you haven’t done so already. Switch to another theme, delete Sydney, then re-install.
I also did that. I changed the Theme, after I uninstalled Sydney Theme , and then install it again . But the problem continued.
I use Google Chrome. Pressing Ctrl + Shift + J. (to check for JavaScript errors), I can see these errors:
Uncaught TypeError: o[s] is not a function
http://www.beerlabrd.com/undefined Failed to load resource: the server responded with a status of 404 (Not Found)
chrome-extension://boadgeojelhgndaghljhdicfkmllpafd/cast_sender.js Failed to load resource: net::ERR_FAILED
html5player-new.js:309 SVG’s SMIL animations (, , etc.) are deprecated and will be removed. Please use CSS animations or Web animations instead.
chrome-extension://dliochdbjfkdbacpmhlcpmleaejidimm/cast_sender.js Failed to load resource: net::ERR_FAILED
chrome-extension://hfaagokkkhdbgiakmmlclaapfelnkoah/cast_sender.js Failed to load resource: net::ERR_FAILED
chrome-extension://fmfcbgogabcbclcofgocippekhfcmgfj/cast_sender.js Failed to load resource: net::ERR_FAILED
chrome-extension://enhhojjnijigcajfphajepfemndkmdlo/cast_sender.js Failed to load resource: net::ERR_FAILED
chrome-extension://eojlgccfgnjlphjnlopmadngcgmmdgpk/cast_sender.js Failed to load resource: net::ERR_FAILED
Thanks, unfortunately, I don’t think those errors in particular are helpful.
Hopefully aThemes can help.
Perhaps de-activate Page Builder for the next few hours so your site is accessible.
Thank you anyway.
For sure :) Let us know how you do.
Of course. I will let you know. Thank you.