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Page Builder not working since update

Resolved 5 replies pluginplugin-page-builder
11 years ago · Last reply by Andrew Misplon 11 years ago

Hi, I updated page builder this morning and now it does not work on my site. I am using it with the Vantage premium theme. When I edit normal pages there is no tab for page builder anymore and when I try to edit the homepage via the ‘Appearance’ option it will not load at all.
I have double checked the plugin is activated and gone through the settings and ensured ‘posts’ is ticked.

Any help would be greatly appreciated! Thanks

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Replies

5
  1. Greg Priday Staff 11 years, 7 months ago

    Hi Georgina

    Can you check if you’re getting any Javascript errors when editing one of your pages, or on the Appearance > Home Page interface?

    http://codex.wordpress.org/Using_Your_Browser_to_Diagnose_JavaScript_Errors#Step_3:_Diagnosis

    Also, can you check if disabling any other plugins fixes the issue. Disable your plugins one by one and check if disabling any of them fixes the issue. You’ll also need to reload the page each time you disable a plugin.

    https://siteorigin.com/troubleshooting/identifying-plugin-conflicts/

  2. Georgina Grant 11 years, 7 months ago

    Hi Greg,
    Turns out it was a plugin preventing it from working properly. Thank you very much for your help

  3. Greg Priday Staff 11 years, 7 months ago

    It’s an absolute pleasure. Do you happen to know which plugin was causing the issue so I can investigate a possible solution?

  4. Georgina Grant 11 years, 7 months ago

    Yes of course, it was the ‘Sticky Social Icon’ plugin.

  5. Andrew Misplon Staff 11 years, 7 months ago

    Super, thanks for reporting the conflict. All the best.

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