Home>Support>page builder not working on my site

page builder not working on my site

By Kreukniet Bouw, 9 years ago. Last reply by Greg Priday, 8 years ago.

Hello
i have made a page (WELKOM) with page builder and before the updat of the theme i had no problems.
the maker of the theme say that the problem is not with them but with plugins ????

now i let you know that the problem is not from the theme or plugins.

so can you login on my website and fix it please.

URL: http://www.kreuknietbouw.nl/welkom

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  1. 9 years, 10 months ago Andrew Misplon
    Hi, I Work Here

    Hi Kreukniet

    Sorry to hear you’ve run into a problem. Please try the following steps to begin troubleshooting:

    1. Run all pending updates from Dashboard > Updates. Re-test.

    2. Temporarily de-activate all plugins except for Page Builder. Re-test. If the problem is still not resolved try rolling back to an earlier revision. You might also try creating a new page and seeing if the problem persists.

    3. In the event you don’t see a change through the above steps please try creating a new page with the default theme Twenty Thirteen and see if the problem persists.

  2. 9 years, 10 months ago Kreukniet Bouw

    Hi Andrew

    i did all that but still not working.
    i see that more customers have this problem.
    what to do now??
    because i like the plugin and the layout of the page after saving.

  3. 9 years, 10 months ago Andrew Misplon
    Hi, I Work Here

    Thanks for the update. Can I confirm that you tested Page Builder with all other plugins de-activated and with a default theme like Twenty Thirteen? If you did do this test, what problems did you see with Page Builder?

  4. 9 years, 10 months ago Kreukniet Bouw

    yes i have test it. also with another theme.
    what i see is that after i set up my page and i want to save it, after saving the page looks like it’s in his default setting.
    all the rows are not equal sepparated. if i have 3 widgets in one row they must be 33.3% each and after saving it is 0% each.
    and after saving there are 2 new rows automaticly added ????
    and if i save the page again, there are 2 more rows added automaticly???

    so what to do?

  5. 9 years, 10 months ago Kreukniet Bouw

    if you want i can make a login for you to check my website on errors

  6. 9 years, 10 months ago Andrew Misplon
    Hi, I Work Here

    Before I take a look. Please could you use your browser’s developer console to check for Javascript errors. Check before and after saving a page in Page Builder.

    Here is how:

    http://codex.wordpress.org/Using_Your_Browser_to_Diagnose_JavaScript_Errors#Step_3:_Diagnosis

    Thanks

  7. 8 years, 10 months ago spotdb

    Hi,

    I solved the problem with debugging wp-config.php.
    One question only. Do I have to erase define(‘SCRIPT_DEBUG’, true); ? in wp-config.php?

    rr

  8. 8 years, 9 months ago Greg Priday
    Hi, I Work Here

    Hi spotdb

    It’s best set SCRIPT_DEBUG to false for a production website.

    All the best.

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