This thread is over two years old and may be outdated. Please create a new thread if you need help, or email us if you have an active Premium license.

page builder not working on my site

Open 8 replies pluginplugin-page-builder
Kreukniet Bouw
11 years ago · Last reply by Greg Priday 10 years ago

Hello
i have made a page (WELKOM) with page builder and before the updat of the theme i had no problems.
the maker of the theme say that the problem is not with them but with plugins ????

now i let you know that the problem is not from the theme or plugins.

so can you login on my website and fix it please.

URL: http://www.kreuknietbouw.nl/welkom

This is our free support forum. Replies can take several days.

Need fast email support? Get SiteOrigin Premium

Replies

8
  1. Andrew Misplon Staff 11 years, 2 months ago

    Hi Kreukniet

    Sorry to hear you’ve run into a problem. Please try the following steps to begin troubleshooting:

    1. Run all pending updates from Dashboard > Updates. Re-test.

    2. Temporarily de-activate all plugins except for Page Builder. Re-test. If the problem is still not resolved try rolling back to an earlier revision. You might also try creating a new page and seeing if the problem persists.

    3. In the event you don’t see a change through the above steps please try creating a new page with the default theme Twenty Thirteen and see if the problem persists.

  2. Kreukniet Bouw 11 years, 2 months ago

    Hi Andrew

    i did all that but still not working.
    i see that more customers have this problem.
    what to do now??
    because i like the plugin and the layout of the page after saving.

  3. Andrew Misplon Staff 11 years, 2 months ago

    Thanks for the update. Can I confirm that you tested Page Builder with all other plugins de-activated and with a default theme like Twenty Thirteen? If you did do this test, what problems did you see with Page Builder?

  4. Kreukniet Bouw 11 years, 2 months ago

    yes i have test it. also with another theme.
    what i see is that after i set up my page and i want to save it, after saving the page looks like it’s in his default setting.
    all the rows are not equal sepparated. if i have 3 widgets in one row they must be 33.3% each and after saving it is 0% each.
    and after saving there are 2 new rows automaticly added ????
    and if i save the page again, there are 2 more rows added automaticly???

    so what to do?

  5. Kreukniet Bouw 11 years, 2 months ago

    if you want i can make a login for you to check my website on errors

  6. Andrew Misplon Staff 11 years, 2 months ago

    Before I take a look. Please could you use your browser’s developer console to check for Javascript errors. Check before and after saving a page in Page Builder.

    Here is how:

    http://codex.wordpress.org/Using_Your_Browser_to_Diagnose_JavaScript_Errors#Step_3:_Diagnosis

    Thanks

  7. spotdb 10 years, 2 months ago

    Hi,

    I solved the problem with debugging wp-config.php.
    One question only. Do I have to erase define(‘SCRIPT_DEBUG’, true); ? in wp-config.php?

    rr

  8. Greg Priday Staff 10 years, 2 months ago

    Hi spotdb

    It’s best set SCRIPT_DEBUG to false for a production website.

    All the best.

Replies on this thread are closed.

Please create a new thread if you have a question, or purchase a SiteOrigin Premium license if you need one-on-one email support.

Have a different question or issue?

Start New Thread