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Order Code

By Bob, 6 years ago. Last reply by Andrew Misplon, 5 years ago.

Is your Order id the order code you need to enter in your settings on wordpress. If not where do I get the order code?

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  1. 6 years, 4 days ago Andrew Misplon Hi, I Work Here

    Hi Bob

    After upgrading you’ll be emailed an order code. You can then head to Appearance > Premium Upgrade from within WordPress, click Already Paid? top right and enter that order number. This will open up the premium upgrade under Dashboard > Updates.

    Alternatively there is a link in your order email to download the premium ZIP file. You can then manually install using these instructions: https://siteorigin.com/basics/updating-theme-from-zip/

  2. 6 years, 3 days ago Bob

    This is what we have now. Can you please delete the web address when finished. Thanks

  3. 6 years, 3 days ago Andrew Misplon Hi, I Work Here

    For sure.

    You’re still running the free version of Vantage. You can either head to Appearance > Premium Upgrade, click Already Paid? top right and enter your order number and then upgrade via Dashboard > Updates OR you can manually install using the theme ZIP file. You can download the ZIP using the download link in your order confirmation email. Here are the instructions for doing a manual upgrade: https://siteorigin.com/basics/updating-theme-from-zip/.

  4. 6 years, 3 days ago Bob

    Is the order number same as the order id? Will this fix the problem?

  5. 6 years, 3 days ago Bob

    Invoice #: 80683

  6. 6 years, 3 days ago Andrew Misplon Hi, I Work Here

    Yes it is.

    I unfortunately don’t have any further ideas on what might have caused data loss other than what I sent through here: https://siteorigin.com/thread/after-an-update/.

    Theme upgrades whether they be within the free version from 1.1 to say 1.2 or from the free to the premium version, only replace the theme files contained in the vantage theme folder.

    Are you saying that you had categories listed under Posts > Categories and after upgrading the categories were gone? Or just that the home page has been affected?

  7. 6 years, 3 days ago Bob

    Is this invoice for the premium? Invoice #: 80683

  8. 6 years, 3 days ago Andrew Misplon Hi, I Work Here

    That’s unfortunately not the order code you need to upgrade. Please send through an email to [email protected] with the purchasing PayPal email address listed and link back to this thread and I’ll mail back your order number. Thanks.

  9. 6 years, 3 days ago Bob

    There has been 2 years worth of categories listings it was quite an extensive site with many clients. I am just now getting behind what happened. My client has done all the upgrading himself and this is the result.

  10. 6 years, 3 days ago Andrew Misplon Hi, I Work Here

    Did the client perhaps do a bulk upgrade of all themes and plugins?

  11. 6 years, 3 days ago Andrew Misplon Hi, I Work Here

    Are you certain the site wasn’t running Vantage, the directory theme by AppThemes?

    There is an upgrade problem with both themes having the same name. We’ve let AppThemes know how to resolve this – they unfortunately haven’t done so yet.

    Revert to Vantage by AppThemes (vs Vantage by SiteOrigin) and it should be resolved.

  12. 6 years, 3 days ago Bob

    No, I doubt it there is no other plugins. Can this happen after a wordpress upgrade? I am getting more info from them as I speak to you.

  13. 6 years, 3 days ago Bob

    He just told me he did a upgrade for your site only.

  14. 6 years, 3 days ago Andrew Misplon Hi, I Work Here

    Please send through the purchasing PayPal email address to [email protected] and include a link to this thread so I can reference the email.

    So you’re 100% certain the site wasn’t running this theme: http://www.appthemes.com/themes/vantage/ previously?

  15. 6 years, 3 days ago Bob

    It has been running a vantage theme for more than 2 years. Maybe I dont understand the question?

  16. 6 years, 3 days ago Andrew Misplon Hi, I Work Here

    There are two WordPress themes available in the marketplace called Vantage.

    Vantage by SiteOrigin – our theme launched in September of 2013 (so it hasn’t been around for more than 2 years)
    Vantage by AppThemes: http://www.appthemes.com/themes/vantage/ (a separate, un-related company)

    The WordPress update system is such that it is possible to auto-update, accidentally from AppThemes Vantage to SiteOrigin Vantage. As mentioned, we’ve sent through the necessary change AppThemes need to make, they haven’t done so yet.

  17. 6 years, 3 days ago Bob

    You are kidding me right this must have been what happened. I will come back to you on this thanks for all your help. Can you please delete the reference url to my clients site in this thread. Cheers

  18. 6 years, 3 days ago Andrew Misplon Hi, I Work Here

    I’m almost certain this is what happened. We’ve seen it occur once or twice before. We apologise for our involvement but have tried to rectify the situation. I’ll delete any references to the site now. Thanks for your understanding.

  19. 5 years, 3 months ago topdog pawn

    Same issue here , Bought code for vantage theme paid with Paypal never got code email was messed up from changing host provider Can some contact me to help out. Email it Private Snippet old email that was down at order was Private Snippet Thank you.

    • 5 years, 3 months ago Andrew Misplon Hi, I Work Here

      Hi topdog pawn

      Sorry for the hassle. I see your email and will reply there now. Chat shortly.

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