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No zip file when downloaded a site pack

Resolved 2 replies generaltechnical
GeorgeM
8 years ago · Last reply by GeorgeM 7 years ago

I have just downloaded a site pack. There are a number of files included but no zip file which is what I need to upload it to my dashboard. Any advice appreciated. Thanks

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2
  1. Alex S Staff 7 years, 11 months ago

    Hi George,

    Are you using Safari? If so, by default Safari is set up to automatically extract zips which is why you’re unable to see it. Please refer to this article for instructions on how to disable this functionality.

  2. GeorgeM 7 years, 11 months ago

    Hi Alex,
    thank you for your reply. I have done as you suggested and it has solved the issue for me.

    Thank you very much.

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