Home>Support>No zip file when downloaded a site pack

No zip file when downloaded a site pack

By GeorgeM, 6 years ago. Last reply by GeorgeM, 6 years ago.

I have just downloaded a site pack. There are a number of files included but no zip file which is what I need to upload it to my dashboard. Any advice appreciated. Thanks

This is our free support forum. Replies can take several days. If you need fast email support, please purchase a SiteOrigin Premium license.

  1. 6 years, 7 months ago Alex S
    Hi, I Work Here

    Hi George,

    Are you using Safari? If so, by default Safari is set up to automatically extract zips which is why you’re unable to see it. Please refer to this article for instructions on how to disable this functionality.

  2. 6 years, 7 months ago GeorgeM

    Hi Alex,
    thank you for your reply. I have done as you suggested and it has solved the issue for me.

    Thank you very much.

Replies on this thread are closed. Please create a new thread if you have a question, or purchase a SiteOrigin Premium license if you need one-on-one email support.

Get The Most Out of SiteOrigin with SiteOrigin Premium

Find Out More