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No support replies

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torndownunit
9 years ago · Last reply by Alex S 9 years ago

I have a business license and I haven’t had any replies from support since October 5th. I am not even getting the auto-verification email that support requests have been received, which I normally always do. I don’t have any email address other than the support@ address to try to contact, so I am posting here.

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Replies

9
  1. Alex S Staff 9 years, 4 months ago

    Hi Torndownunit,

    That’s odd. Could you tell me what email you used?

  2. torndownunit Private 9 years, 4 months ago

    This is a private message.

  3. Alex S Staff 9 years, 4 months ago

    Hi Ian,

    Just checked – the last email we have from you is from the 6th. :(

    I just sent you an email, let me know if you get it and please try replying to it.

  4. torndownunit 9 years, 4 months ago

    I received this email.

  5. Alex S Staff 9 years, 4 months ago

    Hi Torndownunit,

    We haven’t received any replies. :(

    Are you emailing from Gmail or an email client? If an email client, can you try Gmail?
    Could you try a different email?

  6. torndownunit 9 years, 4 months ago

    Ok, I will do both. I have never had an issue with anyone receiving my email because I am using Mac mail though. And some emails were sent through the Gmail app on my phone as well. There have been about 6 unanswered emails that never got a confirmation email back, and they came from varying scenarios. Phone, Apple Mail, Gmail.

  7. Alex S Staff 9 years, 4 months ago

    Hi Torndownunit,

    I received both of your emails. :(

  8. torndownunit Private 9 years, 4 months ago

    This is a private message.

  9. Alex S Private Staff 9 years, 4 months ago

    This is a private message.

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