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No support replies

By torndownunit, 7 years ago. Last reply by Alex S, 7 years ago.

I have a business license and I haven’t had any replies from support since October 5th. I am not even getting the auto-verification email that support requests have been received, which I normally always do. I don’t have any email address other than the support@ address to try to contact, so I am posting here.

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  1. 7 years, 11 months ago Alex S
    Hi, I Work Here

    Hi Torndownunit,

    That’s odd. Could you tell me what email you used?

  2. 7 years, 11 months ago Private Message - torndownunit

    This is a private message.

  3. 7 years, 11 months ago Alex S
    Hi, I Work Here

    Hi Ian,

    Just checked – the last email we have from you is from the 6th. :(

    I just sent you an email, let me know if you get it and please try replying to it.

  4. 7 years, 11 months ago torndownunit

    I received this email.

  5. 7 years, 11 months ago Alex S
    Hi, I Work Here

    Hi Torndownunit,

    We haven’t received any replies. :(

    Are you emailing from Gmail or an email client? If an email client, can you try Gmail?
    Could you try a different email?

  6. 7 years, 11 months ago torndownunit

    Ok, I will do both. I have never had an issue with anyone receiving my email because I am using Mac mail though. And some emails were sent through the Gmail app on my phone as well. There have been about 6 unanswered emails that never got a confirmation email back, and they came from varying scenarios. Phone, Apple Mail, Gmail.

  7. 7 years, 11 months ago Alex S
    Hi, I Work Here

    Hi Torndownunit,

    I received both of your emails. :(

  8. 7 years, 11 months ago Private Message - torndownunit

    This is a private message.

  9. 7 years, 11 months ago Private Message - Alex S Hi, I Work Here

    This is a private message.

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