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No access to media library through Vantage theme

Resolved 6 replies themetheme-vantage
Isaac F
11 years ago · Last reply by Andrew Misplon 11 years ago

Hi, I’m trying to add my logo via the theme settings option but my media library will not load, and uploads always fail. However – accessing the media library through the wordpress UI the files appear to have uploaded… This is puzzling and frustrating – any help?

Many thanks!

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Replies

6
  1. Isaac F 11 years, 6 months ago

    Still can’t figure this one out, as media library works outside the theme settings… :S

  2. Isaac F 11 years, 6 months ago

    Not working for Meta Slider either, could this be a problem to do with my server set-up or something?

  3. Isaac F 11 years, 6 months ago

    Resolved, was a plug-in issue (doh)

  4. Andrew Misplon Staff 11 years, 6 months ago

    Hi Isaac

    Thanks for working through this and updating us on the solution.

    Due to their power, plugin conflicts due unfortunately account for many of the challenges users face.

    For reference purposes our plugin conflict tutorial is here: https://siteorigin.com/troubleshooting/identifying-plugin-conflicts/

    All the best.

  5. Priom Mashuk 11 years, 1 month ago

    I have the same issue (sorry to bring this back up).
    I have disabled all plugins and tried. Still didn’t work.

    I have cleared cache – even tried the links you suggested.

    This is what happens – When I upload the files, I get a HTTP error on wordpress media library. The files however are there if I view them through the wordpress Media – Library menu page (ONLY WORKS IF THE MODE IS LIST, IF MODE IS CHANGED TO GRID THEN SAME ISSUE)

    Basically I see that Circle with the progress radar going around and no images showing. This is when I try to upload an image – even in media slider. Thought I should reinstall wordpress – but then I tried changing themes to twentyfourteen – and everything was working.

    So definitely a theme issue? (I had some custom code on functions.php – I also removed those and it still did not work)

    Are there any other solutions you can think of? Such a shame if I have to stop using this theme for awhile :(

    • Andrew Misplon Staff 11 years, 1 month ago

      Hi Priom

      Sorry to hear about the hassle.

      Please open a new support thread, we’ll be with you ASAP. Each forum thread belongs to the person who started it. If you’d like to jump in an help out, that’s great, otherwise please open a fresh thread per query or set of queries.

      I’m sure we’ll be able to assist.

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