This thread is over two years old and may be outdated. Please create a new thread if you need help, or email us if you have an active Premium license.

Mobile site not scaling/responsive.

Resolved 7 replies themetheme-vantage
Pilar Davis
11 years ago · Last reply by Andrew Misplon 10 years ago

I have the Vantage them as well but it is not responsive on my mobile phone. The body of the page seems ok but the header and navigation are not scaling down at all. I have the latest version of WP (4.1) and I have the meta slider as well for my header, just like the demo. I also have the responsive box clicked on settings. ??? Help. please.

URL: http://alasheslife.com

This is our free support forum. Replies can take several days.

Need fast email support? Get SiteOrigin Premium

Replies

7
  1. Pilar Davis 11 years, 1 month ago

    Also, Andrew was kind enough to respond to a post I erroneously posted on an existing forum before I realized I needed to start my own. He mentioned that only the pro account comes with the ability to scale the page for mobile view but on the free version that I have it clearly has an option to select mobile scaling on the Theme Settings Layout section.
    In addition, I used this exact same theme free version as well, for another website and it scaled perfectly.

  2. Andrew Misplon Staff 11 years, 1 month ago

    Hi Pilar

    Thanks for your interest. Sorry for the confusion. Vantage is responsive, there just isn’t a responsive menu included with the free version. If you’d like to stay with free you could checkout Jetpack Mobile Theme or WP Touch plugins. To check out Vantage Premium, head to Appearance > Vantage Premium, you can upgrade from $5 upwards.

  3. Pilar Davis 11 years, 10 days ago

    Hi Andrew,
    Sorry it took a while to reply. I’ve been out of commission for a couple of weeks. I’m still confused after reading your response. The version of the theme I have says that it is responsive which I cannot imagine does not include the header and navigation. That seems pretty unusable. But honestly the HEADER, not the menu, is the bigger issue I am having. I wish I could attach an image but I dont see a way to do that in this forum, which is also odd.
    Isnt the Header supposed to scale?

  4. Pilar Davis 11 years, 10 days ago

    Hi Andrew,
    Please disregard my question above. I’ve found a work around I think. Thanks!

  5. Andrew Misplon Staff 11 years, 8 days ago

    Hi Pilar

    Appreciate the update here. Glad to hear you found a solution.

    All the best.

  6. Dan Decker 10 years, 11 months ago

    Hi Andrew-

    I am having a similar problem. My mobile version is not responsive- http://www.transtechsolutions.com. The masthead also appears in a tiled format for some reason. If you could point in the coding where to adjust some of these things I may be able to do it myself.

    • Andrew Misplon Staff 10 years, 11 months ago

      Hi Dan Decker

      We’d like to help you, but can you please start a new thread with your question? We can only offer you the best support possible when you’re the owner of a thread.

      Page: New Thread

      If you’re a premium user, please be sure to enter your order number so we can properly prioritize your thread.

Replies on this thread are closed.

Please create a new thread if you have a question, or purchase a SiteOrigin Premium license if you need one-on-one email support.

Have a different question or issue?

Start New Thread