Home>Support>Meta Slider doesn’t save image width

Meta Slider doesn’t save image width

Notice: This thread is over two years old; the information may be outdated. Please consider creating a new thread if you require free support. If you have an active SiteOrigin Premium license, you can email our premium support desk at [email protected].

Try to save a slider at 350px wide when it show in preview it shows the right size. When I load my site it reverts back to 1010px and does not save the 350px in the backend.

This is our free support forum. Replies can take several days. If you need fast email support, please purchase a SiteOrigin Premium license.

  1. 9 years, 6 months ago Support Assistants

    Hi Hellzbellz

    This sounds like it could be a plugin conflict issue. Can you try disabling all non-SiteOrigin plugins and see if this fixes the issue? You’ll need to clear all your caches after disabling your plugins.

    If it does fix the issue, then try re-enabling your plugins one by one until the issue comes back. This procedure will help diagnose which plugin is causing the issue.

    Once we know that, we’ll be able to look at what might be causing the conflict and either solve the problem or help you find an alternative plugin.

    If you aren’t using a SiteOrigin theme, then you can also try temporarily switching to one of the default WordPress themes to see if the issue is theme related.

  2. 9 years, 6 months ago Frank

    Disabled all plugins still didn’t save.. Switched theme from vantage to twenty somthing and it worked. switched back to vantage and it doesn’t work again.

  3. 9 years, 6 months ago Frank

    Thanks for the help

  4. 9 years, 6 months ago Support Assistants

    Hi Hellzbellz

    Would it be possible for you to create a temporary admin account for us so we can log in and take a look? You can create the account with the following email address:

    [email protected]

    Just navigate to UsersAdd New in your WordPress admin. Enter siteorigin for the username and [email protected] for the email address. Make sure you’ve selected Administrator for the role and enabled the Send Password field so we receive the details.

    Once we’re finished taking a look, you can delete this account. We’ll let you know when to do that.

  5. 9 years, 6 months ago Private Message - WordPress

    This is a private message.

  6. 9 years, 6 months ago Frank

    All set thank you again for the help https://critterscorners.com/wp-admin/

  7. 9 years, 6 months ago Private Message - Frank

    This is a private message.

  8. 9 years, 6 months ago Frank

    Also i should let you know i did try a few different slider plugins and had different issues with them as wellthey would save at right size but would display as a tiny lil image

  9. 9 years, 6 months ago Private Message - Support Assistants

    This is a private message.

  10. 9 years, 6 months ago Frank

    ?

  11. 9 years, 6 months ago Support Assistants

    Hi. It should be resolved now.

    We changed the Meta Slider theme to Default instead of Vantage (Flex), inserted the Meta Slider widget into the header widget area and added the following to Appearance > Custom CSS to help header padding:

    /* Header */
    
    #masthead .hgroup #header-sidebar[style] {
      padding-top: 10px !important;
      padding-bottom: 10px !important;
    }
  12. 9 years, 6 months ago Private Message - Support Assistants

    This is a private message.

  13. 9 years, 6 months ago Frank

    Thank you soo Much!!! I love you guys. I will be donating more more to your cause :)

  14. 9 years, 6 months ago Support Assistants

    We’re glad to hear that did the trick. Thanks for your support.

  15. 9 years, 6 months ago Frank

    ok more troubles I switched to the full page layout and now no matter what meta slider I use it stretches across the full page when I have it set to a fixed width. i would like it to be my fixed width of 1058px

  16. 9 years, 6 months ago Frank

    Solved by accident!!

    I disabled the slider under theme settings and I added it via the page attributes add meta slider on right column. I set it to Nivo slider, using default theme. and it finally works!!! Only thing that is a little problem is the space between the slider and my product categories.
    https://critterscorners.com/

  17. 9 years, 6 months ago Support Assistants

    Hi Frank

    You can fix/change this with some custom CSS. If you navigate to AppearanceCustom CSS, you’ll get our custom CSS editor. Just add the following code.

    /* Home */
    
    .home #main {
    padding-top: 0;
    }
    

    You might also need to install the SiteOrigin CSS Editor.

  18. 9 years, 6 months ago Frank

    Thank you that fixed it :)

  19. 9 years, 6 months ago Support Assistants

    That’s great news :) All the best with your site.

Replies on this thread are closed. Please create a new thread if you have a question, or purchase a SiteOrigin Premium license if you need one-on-one email support.

Get The Most Out of SiteOrigin with SiteOrigin Premium

Find Out More