Home>Support>Menu crashed each time I edit it

Menu crashed each time I edit it

By Ash Jensen, 10 years ago. Last reply by Magus, 10 years ago.
Notice: This thread is over two years old; the information may be outdated. Please consider creating a new thread if you require free support. If you have an active SiteOrigin Premium license, you can email our premium support desk at [email protected].

This has been a problem for me for a while now. Each time I attempt to add to my main menu, the menu, when saved, crashes. It seem to be only saving half the menu and all the subitems are no longer subitems.
The way the menu should look can be seen here: http://www.pakenhambasketball.com.au/main/?attachment_id=1297 (and also at the top of that page) however when I edit it, it looks like this:- http://www.pakenhambasketball.com.au/main/?attachment_id=1298 ..

I have deactivated all plugins and removed any unused themes, but the result is the same. Currently I’m trying to add woocommerce product categories as sub menu items.

Am I doing something wrong? I’m lost for an answer.

URL: http://www.pakenhambasketball.com.au

This is our free support forum. Replies can take several days. If you need fast email support, please purchase a SiteOrigin Premium license.

  1. 10 years, 1 month ago Magus
    Hi, I Work Here

    Hi Ash

    It sounds like you may be experiencing the max menu items limit. This is an issue with the default php configuration which I experienced on my own site when doing exactly what you are doing now. To fix this you will need to change a setting in your php.ini file through your hosting control panel.

    Please change the ‘max_input_vars’ setting to this

    max_input_vars = 3000

    Let us know if this helps

    Magus

  2. 10 years, 1 month ago Ash Jensen

    Thanks for the advice. It seems that we do not have access to the php.ini file with our current hosting package. I contacted our host provider and they claim to have added max_input_vars = 3000 to the file for us. However,
    the error still happens the same :(

    Even if I only REMOVE an existing menu item, the fault still happens, so it¹s not just when adding more.

    Any ideas?

  3. 10 years, 1 month ago Magus
    Hi, I Work Here

    Hi Ash

    Please install the following plugin

    https://wordpress.org/plugins/wordpress-php-info/

    When it is activated please navigate to Settings->Wordpress Phpinfo().

    Scroll down to the core section and look for these lines

    max_input_time 60  
max_input_vars 2000 
memory_limit 256M

    and post their values here

    Thanks

    Magus

  4. 10 years, 1 month ago Ash Jensen

    Thanks Magus,

    Results are as follows:-

    max_input_time 900

  5. 10 years, 1 month ago Magus
    Hi, I Work Here

    Hi Ash

    That was the only other entry which may have caused issues with this from the PHP settings. Lets rule out an issue with Vantage. Please reinstall the free Twenty Fifteen theme and switch to that. See if the problem still occurs.

    Thanks

    Magus

Replies on this thread are closed. Please create a new thread if you have a question, or purchase a SiteOrigin Premium license if you need one-on-one email support.

Get The Most Out of SiteOrigin with SiteOrigin Premium

Find Out More