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License Key Not Working On Support Site

Resolved 4 replies themetheme-vantage
Nicholas Brown
11 years ago · Last reply by Nicholas Brown 11 years ago

Hello.

My premium order number used to work on this support website, and now it says it is invalid. I also posted about this earlier and got no reply.

Could someone please check my account? I can forward you my receipt.

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Replies

4
  1. Greg Priday Staff 11 years, 30 days ago

    Hi Nicholas

    Sorry about that. One of the most common things we see is using the PayPal Transaction ID as the order number. Are you perhaps using that? I checked your order history and your order number is 1558***. You should be able to find the full order number in your original order email.

    If that doesn’t work, I’ll have a look at what could be causing this problem. It might also have been a temporary issue with our order system.

  2. Nicholas Brown 11 years, 29 days ago

    Hi.

    The order number in my e-mail doesn’t contain 1558. Could there be a mix up?

  3. Andrew Misplon Staff 11 years, 28 days ago

    Yup, sounds like there might be a mixup with your PayPal transaction ID and our order number. I’m going to email your order confirmation through now. Please let us know if you don’t receive that. Your order number will be in that email.

    Apologies for the hassle.

  4. Nicholas Brown 11 years, 28 days ago

    I didn’t receive the e-mail, but my order number works again. Thanks. :)

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