Hello.
My premium order number used to work on this support website, and now it says it is invalid. I also posted about this earlier and got no reply.
Could someone please check my account? I can forward you my receipt.
License Key Not Working On Support Site
This is our free support forum. Replies can take several days. If you need fast email support, please purchase a SiteOrigin Premium license.
Hi Nicholas
Sorry about that. One of the most common things we see is using the PayPal Transaction ID as the order number. Are you perhaps using that? I checked your order history and your order number is 1558***. You should be able to find the full order number in your original order email.
If that doesn’t work, I’ll have a look at what could be causing this problem. It might also have been a temporary issue with our order system.
Hi.
The order number in my e-mail doesn’t contain 1558. Could there be a mix up?
Yup, sounds like there might be a mixup with your PayPal transaction ID and our order number. I’m going to email your order confirmation through now. Please let us know if you don’t receive that. Your order number will be in that email.
Apologies for the hassle.
I didn’t receive the e-mail, but my order number works again. Thanks. :)