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Interface CSS siteorigin unusable

Open 5 replies pluginplugin-siteorigin-cssquestion
Daniël Hol
5 years ago · Last reply by Andrew Misplon 5 years ago

We have a small problem when using the Siteorigin CSS Editor. ON the top instead of it saying all the usual texts like: Text – Decoration – Lay-out and stuff it says: . and so on with all the other options. Can anyone help us???? we’ve installed the plugin just as we install all the other plugins.

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Replies

5
  1. Andrew Misplon Staff 5 years, 10 months ago

    Hi Daniël

    Thanks for reaching out.

    Try running a quick plugin conflict test. Does the issue resolve if you temporarily deactivate all plugins except for SiteOrigin CSS?

  2. Daniël Hol 5 years, 10 months ago

    Hi Andrew,

    How do I run a conflict test? We’ve tried to deactivate all the plugins except for the SiteOrigin CSS.. yet it still doesn’t work….

    I’d like to hear from you.

  3. Andrew Misplon Staff 5 years, 10 months ago

    Hi Daniël

    Thanks for your feedback, you’ve now run a plugin conflict test.

    Next, try checking for JavaScript errors when the issue occurs, here is how https://wordpress.org/support/article/using-your-browser-to-diagnose-javascript-errors/#step-3-diagnosis. If errors are present, please, take a screenshot and upload it to imgur.com or a similar site and send us the link.

  4. Daniël Hol 5 years, 10 months ago

    Hi Andrew,

    https://imgur.com/a/9z1Hm9l

    That is the link to our ERROR.

    Thanks in advance

  5. Andrew Misplon Staff 5 years, 10 months ago

    Thanks, there aren’t any console errors so nothing there to help us, unfortunately.

    Try extended the plugin conflict test by:

    1. Switching to any default theme like Twenty Nineteen, temporarily.
    2. Deactivate all plugins except for SiteOrigin CSS.
    3. If you have any caching or performance/optimization plugins, clear them before deactivation.

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