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18
  1. Andrew Misplon Staff 11 years, 5 months ago

    Hi Syed

    What widget are you using to add the image to your footer?

    Perhaps try the Visual Editor widget. To get access to this widget first install this plugin: http://wordpress.org/plugins/black-studio-tinymce-widget/. Visual Editor has an easy Add Media button you can use.

  2. Syed Hafeez 11 years, 5 months ago

    Hi Andrew. Im not using widget. I’m using the Appreance> customise

  3. Andrew Misplon Staff 11 years, 5 months ago

    Try locating the image in your Media Library and check whether the right column url matches the url being used:

    http://outdoorclassroom.sg/wp-content/uploads/2014/09/grass.png

    Alternatively you could hotfix by inserting the following under Appearance > Custom CSS and editing the image url:

    #colophon {
background-image: url("http://outdoorclassroom.sg/wp-content/uploads/2014/09/grass.png");
}
  4. Syed Hafeez 11 years, 5 months ago

    Hey I think i’ve solved it. i just unchecked the media saving month/year thing and its ok now.

  5. Andrew Misplon Staff 11 years, 5 months ago

    Super, glad to hear you managed to resolve that. Thanks for updating us.

  6. Syed Hafeez 11 years, 5 months ago

    Thanks for the prompt reply.

  7. Andrew Misplon Staff 11 years, 5 months ago

    For sure. All the best with your project.

  8. Syed Hafeez 11 years, 5 months ago

    actually now its off again.
    adding custom css also doesn’t work

  9. Andrew Misplon Staff 11 years, 5 months ago

    Check the url is correct and try changing it to this:

    #colophon {
background-image: url("http://outdoorclassroom.sg/wp-content/uploads/2014/09/grass.png") !important;
}
  10. Syed Hafeez 11 years, 5 months ago

    doesn’t work

  11. Syed Hafeez 11 years, 5 months ago

    but why when i set permalink to default its ok?

  12. Andrew Misplon Staff 11 years, 5 months ago

    The problem is that there is no image present at: http://outdoorclassroom.sg/wp-content/uploads/2014/09/grass.png. Once that’s resolved the footer issue should resolve. Try going to Settings > Permalinks and hitting Save. Check that your urls are correct and Settings > General. Finally, you could try de-activating all non-SiteOrigin plugins to perhaps see a if a plugin issue is causing a conflict with the media library.

  13. Andrew Misplon Staff 11 years, 5 months ago

    Try re-adding the image to the media library after saving your permalinks in their custom format.

  14. Syed Hafeez 11 years, 5 months ago

    ok will try

  15. Syed Hafeez 11 years, 5 months ago

    i don’t have this problem with my other sites running on apache servers. this is a windows server.

  16. Syed Hafeez 11 years, 5 months ago

    the footer background image doesn’t appear

  17. Syed Hafeez 11 years, 5 months ago

    So what i did was upload the image into media
    then i edit the image then it will show up in media
    then i use custom css to insert to footer.

  18. Andrew Misplon Staff 11 years, 5 months ago

    Great, I see it’s working now. If you continue to run into media url issues please open a new thread and we’ll dive in deeper.

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