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image does not resize

Open 3 replies customizationthemetheme-vantage
LUIGI
10 years ago · Last reply by Support Assistants 10 years ago

I have Vantage Premium.
In “Edit Image”, when I change the image size and click on “scale” the number I entered revert to the original numbers of the original image size and the image does not resize.
What is wrong?
Thanks
Luigi

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Replies

3
  1. Support Assistants 10 years, 1 month ago

    Hi LUIGI

    To narrow the problem down you might try retesting the same process but with all plugins deactivated and a default theme like Twenty Sixteen activated. That’ll let you know if you have a theme/plugin problem or a core WordPress challenge.

  2. LUIGI 10 years, 1 month ago

    Thanks.
    Yes, after doing what you said the resizing works. How do I proceed now?
    LUIGI

  3. Support Assistants 10 years, 1 month ago

    You’d start with all plugins deactivated and then slowly reactivate your plugins one by one. After each activation, retest the problem.

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