Im having trouble with my site when clients are using internet explorer. What can I do about this?
Ie Browser issues…please help
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I did pay for premium but i can’t find the order number in my old email.
Hi J@usspeedo
If you head to Settings > General, there should be an order number in the SiteOrigin Order Number field there.
We do our best to gracefully degrade elements for older versions of IE. Unfortunately, due to manpower restrictions, we only officially support the current version and two back.
Page: SiteOrigin Browser Support Policy
So for 11, 10 and 9, if there are issues there, we can try help.
The issue is taking place on 11
Please can you send through details on the problem and we’ll take it from there. Thanks.
the links are not clickable. only the slider animation works. other than that, it appears as a static page
are there any other details you need? is this enough to go on? I can try to tell you more. what kind of things, other than the dead links, ect, do you need? Im not extremely knowledgeable about these things so when things go wrong, its hard for me to troubleshoot.
Apologies for the delay here.
Braam one our developers was able to take a look. There is an error in a JavaScript file used by the following plugin:
responsive-photo-gallery-pro plugin
De-activating that plugin should resolve this.