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I updated to the latest version of WordPress, 4.7.2, and now I lost all layouts created with the Page Builder that si included in the Averta Lotus Theme I purchased from Envato market. Everything is lost! :( HELP
Hi Dario
Can you try following our general WordPress plugin troubleshooting guide? From the sounds of things, this might fix your issue. Here’s a video on the process:
The first thing to check is server-side caching through plugins like W3 Total Cache, WP Super Cache, etc. If you have any of these caching/performance plugins installed, try clearing their cache and see if that helps.
It might also be browser cache. Try clearing your browser cache, and then refreshing the page to see if that helps.
You can read more about this sort of issue on the WordPress codex.
Next, you can try running a plugin conflict text. You can start by disabling all non-SiteOrigin plugins and see if this fixes the issue? You’ll need to clear all your caches after disabling your plugins.
If it does fix the issue, then try re-enabling your plugins one by one until the issue comes back. This procedure will help diagnose which plugin is causing the issue.
Once we know that, we’ll be able to look at what might be causing the conflict and either solve the problem or help you find an alternative plugin.
If you aren’t using a SiteOrigin theme, then you can also try temporarily switching to one of the default WordPress themes to see if the issue is theme related.
See below… *in red*
2017-02-22 13:37 GMT+01:00 Greg Priday <
forum+43775-u41795-731c4bee6db32f23132d9d012b34f740cc156095@siteorigin.com>:
> Greg Priday has posted on I lost everything after WP update!
> <https://siteorigin.com/thread/i-lost-everything-after-wp-update/>.
> If you'd like fast email support, consider purchasing a SiteOrigin Premium
> <Download: SiteOrigin Premium
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> questions.
>
> —–
>
> Hi Dario
>
> Can you try following our general WordPress plugin troubleshooting guide?
> From the sounds of things, this might fix your issue. Here's a video on
> the process <https://www.youtube.com/watch?v=RQFVfUG_4_g>:
>
> The first thing to check is server-side caching through plugins like W3
> Total Cache, WP Super Cache, etc. If you have any of these
> caching/performance plugins installed, try clearing their cache and see if
> that helps.
>
*No, I have no caching plug-ins.*
> It might also be browser cache. Try clearing your browser cache
> <http://www.refreshyourcache.com/en/home/>, and then refreshing the page
> to see if that helps.
>
*Done. No change.*
> You can read more about this sort of issue on the WordPress codex
> <http://codex.wordpress.org/I_Make_Changes_and_Nothing_Happens>.
>
> Next, you can try running a plugin conflict text. You can start by
> disabling all non-SiteOrigin plugins and see if this fixes the issue?
> You'll need to clear all your caches after disabling your plugins.
>
*I disabled ALL plugins, included those requested by the Averta Lotus theme that uses your builder. No way. All layouts disappeared, as follows:*
[image: Immagine incorporata 1]
> If it does fix the issue, then try re-enabling your plugins one by one
> until the issue comes back. This procedure will help diagnose which plugin
> is causing the issue.
>
> Once we know that, we'll be able to look at what might be causing the
> conflict and either solve the problem or help you find an alternative
> plugin.
>
> If you aren't using a SiteOrigin theme, then you can also try temporarily
> switching to one of the default WordPress themes to see if the issue is
> theme related.
>
*I cannot switch to another theme because your plug-in is embedded in the one I am using. The plug-in worked before updating WP to latest version.*
> —
> Reply to this email or view the thread on SiteOrigin
> <https://siteorigin.com/thread/i-lost-everything-after-wp-update/>. All
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—
Dario de Judicibus, Rome, Italy (EU)
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