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How long does it take to get a new support thread approved?

By SteveSOL, 8 years ago. Last reply by Andrew Misplon, 8 years ago.

I have a few support threads “Pending Approval” for over a month.

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  1. 8 years, 11 months ago Andrew Misplon
    Hi, I Work Here

    Hey Steve

    Thanks for reaching out. We’ll soon have a premium offering that’ll let you upgrade even if there is no premium option for the product you’re using. We’re on top of new support at the moment, both premium and free. During the period you opening your threads we were, unfortunately, overwhelmed. During those periods we’re forced to hunker down and focus entirely on our premium theme users. I’ll publish your threads in a moment. Can you confirm that they are all still current and still need answering? Thanks :)

  2. 8 years, 11 months ago Andrew Misplon
    Hi, I Work Here

    If you could, please, run through this list: https://siteorigin.com/thread/?user=16447 and drop a quick comment in each thread and let me know if it’s still awaiting an answer or not. I’ll be online a bit later and can jump in then.

    Thanks.

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