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homepage content disappear

Open 3 replies pluginplugin-page-builder
hanghuang
11 years ago · Last reply by Andrew Misplon 11 years ago

Hi Greg,
Thanks for the excellent easy to use free plugin.
Yesterday when trying to visit my website, the content of homepage disappeared.
Open the homepage to edit and none has anything in it except when switching to editor it showed the homepage content. When doing UPDATE from the editor, all of the EDITOR content is gone too.
Can you help?
The only last plugin I installed was w3 total cache.

HHuang

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Replies

3
  1. Andrew Misplon Staff 11 years, 2 months ago

    Hi hanghuang

    Sorry to hear about the problem. Thanks for your support.

    Please try:

    1. Run any pending updates from Dashboard > Updates. Re-check.
    2. De-activate all plugins except for Page Builder and re-test. You might need to test on a new page. If the problem is resolved then re-activate your plugins one by one, each time checking the problem.

  2. hanghuang 11 years, 2 months ago

    Hi Andrew,
    Thanks for your support. By now I have rebuilt my starting homepage that has not been so complicated. I will always duplicate any page that will be worked on using your nice plugin feature to replicate the page and make it as draft. Question though: in case i need to do the recovery step 2 above, will deactivating a plugin then activate it again erase what i have changed to the plugin code? Once again thanks for your reply and the excellent plugin.
    Hhuang

  3. Andrew Misplon Staff 11 years, 2 months ago

    Thanks for your support. Page Builder 2.0 is launching this month, I’m sure you’ll enjoy the new features: https://siteorigin.com/blog/.

    No, de-activating and re-activating the plugin shouldn’t cause any data loss.

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