Page Builder 
Widgets Bundle 
SiteOrigin CSS 
Installer Home page looks like mobile version on desktop & lost premium order number
This has happened many times: I will be navigating through my site on a desktop computer and if I click ‘home’ to go to the home page it shows up/displays like it would on a mobile phone. I would upload a screenshot to show you what I see but there’s no place to do that. I need this to stop.
Also, sometimes I will be navigating through the site and some pages will display the rotating banner from the homepage and then sometimes not display it. How can I get it to stop doing these things?
Lastly, I upgraded to the premium version mid September but I can’t find my premium order number. I might have deleted the email that contained it. Can you send it to me? I can send my information so you can look it up in your system.
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Replies
1Hi vwada
Sorry to hear about the hassle.
If you have access to your purchasing PayPal email address, you can retrieve your order number using this form: https://siteorigin.com/orders/. If you have Vantage Premium running right now you can also find it inserted under Settings > General, at the bottom of that page in the SiteOrigin order number field.
To begin to troubleshoot this problem please try the following:
1. Run any pending updates at Dashboard > Updates. Re-test.
2. De-activate all plugins at once. Re-test. If the issue has resolved then re-activate your plugins one by one, each time checking for the problem.
If the above fails please try uploading a screenshot to your Media Library and sending through the link. You can find the url in the right column after uploading the image.
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