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Hi! I use Easy Recipe plugin for posting a recipe card and my image on it has a gray border. How do I remove the gray border on the recipe featured on my Easy Recipe card?
Hi Denisse,
Do you have a public URL where we can take a look at what’s going on?
Right now it's unpublished but I can publish it for you to take a look at
Hi Denisse,
Yes, please.
Ok! Can I publish it today around 3:30 PM EST? Can you check the site then?
I'm at work and I don't want to publish it for a long time because it's not ready yet.
???????
Hi Denisse,
Please let me know when it’s public.
It's active! Just now.
Hi Denisse,
I’m not actually aware of your website URL. Can you please link me to your website where we can take a look at what’s going on?
https://www.nakedbroccoli.com
its the turmeric waffle post
Hi Denisse,
Thanks. The border is being added the Recipe plugin you’re using. I’d like to help you with this removing it but, unfortunately, this is beyond the scope of the support we’re able to offer on our free forums (if this was directly related to our plugin, we could). I would recommend reaching out to the developers of the recipe plugin for assistance.
We do offer this level of support to our premium users, so if you’d like to upgrade to SiteOrigin Premium, then I can help you over email support.
If you’d prefer not to upgrade to SiteOrigin Premium, then you can hire a WordPress developer from Codeable. They’ll charge you an hourly rate for any work done.
How much is the site origin premium?
Hi Denisse,
Monthly plans start at $5 and annual plans start at $29.
Can I pay for a month and then cancel?
Hi Denisse,
There’s technically nothing stopping you from doing that, so yes.
Ok If I purchase right now will you be able to solve my issue right now or no?
Hi Denisse,
I will be able to, yes.
Ok perfect! I am going to purchase the monthly and stick with it. What do I need to show you so you know I paid the premium? Could you also help me in making a logo bigger? Removing the border of my menu, and moving the menu up higher?
Hi Denisse,
Once purchased, please email [email protected] and I’ll be able to verify your purchase.
I can definitely assist with those also.
Ok perfect! Do I need to install the plugin in my wordpress or no?
Hi Denisse,
I would definitely recommend it as it does include a number of features I think you’ll really like, but it’s optional.
Ok! And then for future reference, if I need to cancel, how do I cancel?
Hi Denisse,
You can cancel by navigating to the SiteOrigin Order Page: Dashboard and clicking Subscriptions on the left. Select your license and click Cancel.
Got it! There is not one currently so will one appear once I purchase?
Ok I paid!
Hi Denisse,
Correct.
Ok I paid! Now what
You told me you would be able to help me right now. I trusted you, can you help me?
Hi Denisse,
I’ve replied to your email.
Yes thank you! I panicked lol.