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following error: I can`t cancel it.

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Fatal error: Cannot unset string offsets in /srv/hildak/www/www.kortweb.nl/wp-content/plugins/siteorigin-panels/siteorigin-panels.php on line 622

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  1. 9 years, 3 months ago Greg Priday
    Hi, I Work Here

    Hi Hkort

    This is some sort of edge case or plugin conflict that we’re still trying to diagnose. Once we’re able to locate the cause, we’ll be able to recreate and fix it on our side.

    Can you try disabling all non-SiteOrigin plugins and see if this fixes the issue? You’ll need to clear all your caches after disabling your plugins.

    If it does fix the issue, then try re-enabling your plugins one by one until the issue comes back. This procedure will help diagnose which plugin is causing the issue.

    Once we know that, we’ll be able to look at what might be causing the conflict and either solve the problem or help you find an alternative plugin.

    If you aren’t using a SiteOrigin theme, then you can also try temporarily switching to one of the default WordPress themes to see if the issue is theme related.

  2. 9 years, 3 months ago Greg Priday
    Hi, I Work Here

    Hi HKort

    Would it be possible for you to create a temporary admin account for us so we can log in and take a look? You can create the account with the following email address:

    [email protected]

    Just navigate to UsersAdd New in your WordPress admin. Enter siteorigin for the username and [email protected] for the email address. Make sure you’ve selected Administrator for the role and enabled the Send Password field so we receive the details.

    Once we’re finished taking a look, you can delete this account. We’ll let you know when to do that.

  3. 9 years, 3 months ago Greg Priday
    Hi, I Work Here

    We were able to fix this issue. It turns out it was related to a bug that only presented in a very old version of PHP. We’ll be releasing the 2.4.4 update some time tomorrow that’ll include the fix.

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