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6
  1. Greg Priday Staff 8 years, 9 months ago

    Hi Selenii

    Can you try following our general WordPress plugin troubleshooting guide? From the sounds of things, this might fix your issue. Here’s a video on the process:

    The first thing to check is server-side caching through plugins like W3 Total Cache, WP Super Cache, etc. If you have any of these caching/performance plugins installed, try clearing their cache and see if that helps.

    It might also be browser cache. Try clearing your browser cache, and then refreshing the page to see if that helps.

    You can read more about this sort of issue on the WordPress codex.

    Next, you can try running a plugin conflict text. You can start by disabling all non-SiteOrigin plugins and see if this fixes the issue? You’ll need to clear all your caches after disabling your plugins.

    If it does fix the issue, then try re-enabling your plugins one by one until the issue comes back. This procedure will help diagnose which plugin is causing the issue.

    Once we know that, we’ll be able to look at what might be causing the conflict and either solve the problem or help you find an alternative plugin.

    If you aren’t using a SiteOrigin theme, then you can also try temporarily switching to one of the default WordPress themes to see if the issue is theme related.

  2. selenii 8 years, 9 months ago

    It is not issue from my side it is issue from your plugin, widgets.

  3. Greg Priday Staff 8 years, 9 months ago

    Can you confirm that you’ve followed all the troubleshooting steps and still see the issue? We haven’t had any other reports of this issue and in our testing, they’re working fine.

  4. Greg Priday Staff 8 years, 9 months ago

    In your particular case, it looks like the container size is missing a unit. If you edit the widget, make sure that a unit is set. It should always be set though:

  5. selenii 8 years, 9 months ago

    Yes it is. The unit is set, and I tried everything I can, and everything what you recommend in your tutorial.
    The problem is only with icon images. I tried it with normal icon it works, but with image icon you see only the background of this container.

  6. selenii 8 years, 9 months ago

    When you look the source code, you can see the images that I use for this widget, but why are they don´t display on the website?

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