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7
  1. Greg Priday Staff 9 years, 10 months ago

    Hi Kristine

    We have a fix ready, once we confirm that this fixes the issue we’ll send out the update. Would it be possible for you to manually install the update to check if this solves the issues for you?

    1. In your WordPress admin, navigate to PluginsInstalled.
    2. Deactivate Page Builder, then delete it to make sure you can install the new version.
    3. Download a copy of 2.4.1: https://downloads.wordpress.org/plugin/siteorigin-panels.2.4.1.zip
    4. Navigate to PluginsAdd New. Click Upload Plugin, then select and install the 2.4.1 zip file you downloaded.

    Thanks for taking the time to check! Please let us know if this solves the issues you were experiencing.

  2. Kristine Silva 9 years, 10 months ago

    Will deleting the plugin affect my current pages which were all built using the Page Builder? The recent Version 2.4.2 update did not fix the problem.

  3. Kristine Silva 9 years, 10 months ago

    Looks like the line number has changed since update:

    Fatal error: Cannot unset string offsets in /home/content/42/11962442/html/test/wp-content/plugins/siteorigin-panels/siteorigin-panels.php on line 627

    Capture

  4. ali49k 9 years, 10 months ago

    i had also same problem how can i solve it?

  5. Greg Priday Staff 9 years, 10 months ago

    Hi Kristine

    We’re still working on trying to figure out what’s causing this error to come up.

    Would it be possible for you to create a temporary admin account for us so we can log in and take a look? You can create the account with the following email address:

    [email protected]

    Just navigate to UsersAdd New in your WordPress admin. Enter siteorigin for the username and [email protected] for the email address. Make sure you’ve selected Administrator for the role and enabled the Send Password field so we receive the details.

    Once we’re finished taking a look, you can delete this account. We’ll let you know when to do that.

  6. WordPress Private 9 years, 10 months ago

    This is a private message.

  7. Greg Priday Staff 9 years, 10 months ago

    Hi Everyone

    We were able to fix this issue. It turns out it was related to a bug that only presented in a very old version of PHP. We’ll be releasing an update some time tomorrow that’ll include the fix.

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