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  1. 7 years, 11 months ago Alex S
    Hi, I Work Here

    Hi Sreberka,

    Could you send me a screenshot of what you’re seeing?

    This sounds like it could be a plugin conflict issue. Can you try disabling all non-SiteOrigin plugins and see if this fixes the issue? You’ll need to clear all your caches after disabling your plugins.

    If it does fix the issue, then try re-enabling your plugins one by one until the issue comes back. This procedure will help diagnose which plugin is causing the issue.

    Once we know that, we’ll be able to look at what might be causing the conflict and either solve the problem or help you find an alternative plugin.

    If you aren’t using a SiteOrigin theme, then you can also try temporarily switching to one of the default WordPress themes to see if the issue is theme related.

  2. 7 years, 11 months ago sreberka

    Hi Alex!
    Thank you for your answer! I disabled all plugins exсept SiteOrigin and cleared cashes but it didn't help. I use Genesis framework and it's child theme, maybe thats why it's a conflict. I send you printscreen for understanding my problem.

    2016-10-25 4:32 GMT+03:00 Alex S <
    forum+29940-u34663-01b31df95163ad6a33f19a05eb00b4b9fa9667f3@siteorigin.com>:

  3. 7 years, 11 months ago Alex S
    Hi, I Work Here

    Hi Sreberka,

    To clarify, when you change temporarily change the theme to a default WordPress theme, is the issue present?

    Please note that we currently do not support email attachments. Can you please send me the image via a third party image hosting site – such as vgy.me?

  4. 7 years, 11 months ago sreberka

    Hi!
    I changed theme to Twenty Fifteen and everything is good. Apparently a problem in Genesis:( This is a printscreen https://vgy.me/73R5Fw
    Thank you for your answer. Сan you recommend me another solution maybe? I need the client could change background picture on pages' blocks, not one picture per page but several.

  5. 7 years, 11 months ago Alex S
    Hi, I Work Here

    Hi Sreberka,

    Would it be possible for you to create a temporary admin account for us so we can log in and take a look?

  6. 7 years, 11 months ago Private Message - Alex S Hi, I Work Here

    This is a private message.

  7. 7 years, 11 months ago Private Message - WordPress

    This is a private message.

  8. 7 years, 11 months ago sreberka

    Done.
    Also you need
    Username: Private Snippet
    PW: Private Snippet to enter

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