This thread is over two years old and may be outdated. Please create a new thread if you need help, or email us if you have an active Premium license.

Replies

8
  1. Andrew Misplon Staff 11 years, 7 months ago

    Hi Claudio

    Thanks for running Focus. Looks like you’ve resolved this now. All posts need a Featured Image added to display in the slider and thumbnails.

    http://en.support.wordpress.com/featured-images/

  2. Jordi Matas 11 years, 7 months ago

    Hello Andrew, I sent a message yesterday and this morning regarding a similar problem (among others). My Home page is also empty, even though all my latests post have a featured image. The slider shows empty, and the 3 posts (with featured images) show below it. Please check http://www.salomevanzyl.com

    Thank you very much,

    Jordi

  3. Jordi Matas 11 years, 7 months ago

    I tried to see if the problem was the featured image size, as suggested here in the following link:
    http://en.support.wordpress.com/featured-images/#other-featured-images
    Then, I try to click on ‘HERE’ from the following note text
    Note: If your featured image doesn’t appear after following the instructions above, please make sure that it meets the size requirements outlined here.
    But once I try to click on ‘Here’, it just takes me to the same page with link:
    http://en.support.wordpress.com/featured-images/#other-featured-images

    Please help! I just need to fix this to start adding all the info to the website!!

    Tx!

  4. Claudio Zabaleta 11 years, 7 months ago

    thanks andrew!. Search and adapter an image for each video is quite annoying and did not know who need to do that. Now I’m looking for solution to the tumpnail play button, it disappears when I load the featured image … I wonder if the button has to be included in the featured image …

  5. Greg Priday Staff 11 years, 7 months ago

    Hi Claudio

    We were able to track this down to a slightly corrupt Focus Premium zip. If you track down your original order email and download/install Focus Premium from a fresh zip file, it should fix the issue.

    You can also use this form if you can’t find your original order email.

    https://siteorigin.com/orders/

  6. Claudio Zabaleta 11 years, 7 months ago

    thanks greg, already been used the file I received when I bought the focus theme to refresh (version 2.1.12), but play button still fails to display as in the free vesion 1.1.12.

  7. Andrew Misplon Staff 11 years, 7 months ago

    Hi Claudio

    Please send through a temporary set of login details, your url and a link to this thread to [email protected] and I’ll take a look.

  8. Andrew Misplon Staff 11 years, 7 months ago

    Hi Jordi

    Please open a fresh thread for me and I’ll jump in there. If you’ve emailed, I’ll be on there a bit later.

Replies on this thread are closed.

Please create a new thread if you have a question, or purchase a SiteOrigin Premium license if you need one-on-one email support.

Have a different question or issue?

Start New Thread