Home>Support>Editing, saving text block suddenly stopped working

Editing, saving text block suddenly stopped working

Up until yesterday, everything was going great with PageBuilder. And then, mysteriously, I’m completely unable to edit text blocks. The text block modal will open, I can add text, format… every single button in the modal works except for the save (check) and exit (X) buttons. Literally the only option to even get out of the text box modal is to use the back button on the browser, but… then obviously, the text wasn’t changed or saved. Considering I have a very tight deadline to deliver this website, it would be really nice to not have blocks of lorem ipsum up there because I CAN’T EDIT TEXT BLOCKS.

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  1. 9 years, 1 month ago Andrew Misplon
    Hi, I Work Here

    Hi Orin

    Sorry to hear about the hassle.

    This sounds like it could be a plugin conflict issue. Can you try disabling all non-SiteOrigin plugins and see if this fixes the issue? If it does fix the issue, then try re-enabling your plugins one by one until the issue comes back. This procedure will help diagnose which plugin is causing the issue.

    Once we know that, we’ll be able to look at what might be causing the conflict and either solve the problem or help you find an alternative plugin.

  2. 9 years, 29 days ago Orin Shepherd

    This happened on another site with Page Builder… I deactivated all other plugins, and still nothing. However, shortly after you responded, it mysteriously started working correctly. I believe there might have been some bugginess with the latest version of WP, and when I added more content
    (not through the text box), it flushed the site cache and everything started working perfectly.

  3. 9 years, 29 days ago Andrew Misplon
    Hi, I Work Here

    Phew, that’s strange. Glad to hear all is well now. Let us know if anything else comes up.

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