Default Image loads before Video Background

Open 9 replies generalquestion
jrsesite
22 days ago · Last reply by Andrew Misplon 14 days ago

Hello Team,

I am using theme mesmerize. At Customizing ▸ Hero > Front Page Hero I have selection Video as background type which loads my video in the front page as expected. However, when initially browsing to the site fillol.se, for a split second, a default static image of a coffee cup on a desk loads before the video. I have removed the image but somewhere there must be another copy of the image which I cannot seem to locate. I would like to remove the image so it no longer loads. I have also cleared the cache on WP.

Kind Regards,

JRSE

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Replies

9
  1. Andrew Misplon Staff 20 days, 17 hours ago

    Hi JRSE

    Thanks for getting in touch.

    Do you perhaps have a public URL where we can look at what’s going on?

  2. jrsesite 20 days, 16 hours ago

    Hi Andrew,

    The site is https://fillol.se/. Thank you for the response.

    Kind Regards,

    Joseph Renda

  3. Andrew Misplon Staff 20 days, 16 hours ago

    Hi Joseph

    Is that perhaps at AppearanceCustomizeHeader Image?

  4. jrsesite 20 days, 12 hours ago

    Hi Andrew,

    Thank you. Actually, I see the image in the “customizing Front Page Header Designs” preset designs. There are 5 default preset designs. Is there a way to hide or remove the presets?

    Thank you in advance,

    Joseph

  5. Andrew Misplon Staff 20 days, 2 hours ago

    Hi Joseph

    Thanks for taking a look. It’s probably best to reach out to the theme’s support at this stage. I guessed the image was in the default WordPress Header Image section based on the markup being output but I see now the theme doesn’t allow you to edit that area separately from AppearanceHeader, it all forwards to the theme’s custom controls so unfortunately, I’m not sure from here. There isn’t anything SiteOrigin involved so I’m guessing at the functionality here.

  6. jrsesite 17 days, 15 hours ago

    Hi Andrew,

    Thank you for the update. I will reach out to Mesmerize for additional support. And thank you for the super quick responses.

    Kind Regards,

    Joseph

  7. Andrew Misplon Staff 17 days, 13 hours ago

    Thanks for the update; that sounds like a plan!

    Cheers for now.

    Andrew

  8. jrsesite 14 days, 15 hours ago

    Posting the fix in case anyone else experiences the same issue:

    Add the below CSS code to your CSS.

    Appearance > Customize.In the sidebar, you will find an option called Additional CSS.Paste your CSS code into the text box provided.

    div#wp-custom-header.cp-video-bg {

    background-image: none!important

    }

  9. Andrew Misplon Staff 14 days, 14 hours ago

    Thanks for the update. Glad to hear you made progress.

    All the best.

    Andrew

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