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Customize settings won’t save

By janiec, 9 years ago. Last reply by Greg Priday, 9 years ago.

Hi there,

I have a very strange problem with a completely new install of WordPress 4.1 with Vantage Premium theme. The only plugins I currently have are Site Origin PageBuilder & Widgets Bundle, JetPack & Mojo Marketplace.

When I go into Customize and try to add a Masthead image it does not display in the preview window and it doesn’t save – although it does display in the area where you add the image in left hand pane.. When I click Save & Publish and then go back in to Customize the image has gone and it never appears on the site.

A similar thing happens when I try to change the Header padding or Menu padding. Although these changes DO display in the preview window, when I Save and Publish the settings go back to default and the site does not change.

The site is currently in Coming soon mode…

I have another site with Vantage and I have set this up before with no problem.

Any clue what might be happening?

Thanks,
janie

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  1. 9 years, 7 months ago Greg Priday
    Hi, I Work Here

    Hi Janie

    There is a bit of a bug in the Vantage Customizer in version 2.3. We have out developer, Braam, working on the issue right now. We’ll publish a fix as soon as it’s ready. Very sorry about that.

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