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CSS Editor

Resolved 11 replies pluginplugin-siteorigin-csstechnical
Josh Brown
9 years ago · Last reply by Alex S 9 years ago

Hey Guys,

I talk about your CSS Editor the way people talk about finding Jesus. It is one of the best things that’s ever happened to me.

I can’t get the boxes on the bottom to populate.

I am working with Extra from Elegant Themes. I have ever other plugin disabled. I looked on FTP and deleted any excesses left over from past plugins.

I’ve cleared the cache and tried it in two browsers. I don’t see any Javascript errors, but am realistic in that I don’t totally know what I’m looking for.

Any help you want to give would be fantastic. The only thing I can fathom is that it’s a staging site with Siteground. Maybe that has an effect?

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Replies

11
  1. Alex S Staff 9 years, 11 months ago

    Hi Josh,

    Thank you for the extremely kind words!

    It’s possible that Siteground is affecting it – they have a couple of must use plugins that you can’t see / disable, but unlikely. If you would like me to confirm this issue could you please create me a temporary admin account for us so we can log in and take a look? You can create the account with the following email address:

    [email protected]

    Just navigate to UsersAdd New in your WordPress admin. Enter siteorigin for the username and [email protected] for the email address. Make sure you’ve selected Administrator for the role and enabled the Send Password field so we receive the details.

    Once we’re finished taking a look, you can delete this account. We’ll let you know when to do that.

  2. WordPress Private 9 years, 11 months ago

    This is a private message.

  3. Josh Brown 9 years, 11 months ago

    Ok. It’s been sent over.

    There may be a full plugins enabled from me re-activating them while I was waiting for this to get sorted.

  4. Alex S Staff 9 years, 11 months ago

    Hi Josh,

    I can’t seem to complete the account registration. Could you manually set the users password to something and send it to me in a private reply? Thanks mate.

  5. Josh Brown Private 9 years, 11 months ago

    This is a private message.

  6. Alex S Private Staff 9 years, 11 months ago

    This is a private message.

  7. Josh Brown Private 9 years, 11 months ago

    This is a private message.

  8. Josh Brown Private 9 years, 11 months ago

    This is a private message.

  9. Alex S Staff 9 years, 11 months ago

    Hi Josh,

    Okay, so I found the issue.

    Uncaught SecurityError: Failed to read the ‘contentDocument’ property from ‘HTMLIFrameElement’: Blocked a frame with origin “http://staging.mainwebsite.com” from accessing a frame with origin “http://mainwebsite.com”. Protocols, domains, and ports must match.

    I would recommend contacting your host about this.

  10. Josh Brown 9 years, 11 months ago

    Alex,

    Thank you so much for your all of your help with this. I had Siteground fix the issue – they did it quickly and easily.

    I just want to mention – there is some sort of major conflict between your plugin in WPMUDev’s new Hummingbird Plugin. I don’t need this fixed, since it is very specialized, I will try to work on it myself. I just wanted to let you guys know!

    Thanks so much for all your help.

  11. Alex S Staff 9 years, 11 months ago

    Hi Josh,

    Happy that this issue is resolved. :) Is there anything else I can help you with today?

    Could you elaborate on the conflict between Hummingbird and SiteOrigin CSS Editor?

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